computer help needed - and you may need some patience too

106
Found 4th Nov 2007
Right, after being sent some sdram from someone i have popped it into computer and it doesnt work, neither stick, now have popped mine back in and it has come up with black screen

windows could start because the following file is missing or corrupt:
WINDOWSSYSTEM32CONFIGSYSTEM

you can attempt to repair this file by starting windows set up using the original set up cdrom. select r at the first screen to start repair


now this is where im cream cracked as i cannot get the cdrom to open, it has been on its way out for some time now, have a cd/rw drive but cannot workout how to boot this up, please help my kids are gonna be gutted tomorrow :oops:
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107 Comments
sassie

Right, after being sent some sdram from someone i have popped it into … Right, after being sent some sdram from someone i have popped it into computer and it doesnt work, neither stick, now have popped mine back in and it has come up with black screen windows could start because the following file is missing or corrupt:\WINDOWS\SYSTEM32\CONFIG\SYSTEMyou can attempt to repair this file by starting windows set up using the original set up cdrom. select r at the first screen to start repairnow this is where im cream cracked as i cannot get the cdrom to open, it has been on its way out for some time now, have a cd/rw drive but cannot workout how to boot this up, please help my kids are gonna be gutted tomorrow :oops:



You didnt use it last night as a drinks tray did you?:giggle:
there should be a wee pin hole on the drive....stick a pin in it!!

Oh, and make sure you haven't knocked out your cables to the hard drive
guv

You didnt use it last night as a drinks tray did you?:giggle:


lol, no and daughter been on it most of evening, she now gone to bed a little unhappy:oops:
bazzaric

there should be a wee pin hole on the drive....stick a pin in it!!Oh, and … there should be a wee pin hole on the drive....stick a pin in it!!Oh, and make sure you haven't knocked out your cables to the hard drive


have tried that, it just sounds like its gonna open and does nothing, like i said its been on its way out for ages, cant see anything that looks out of place cable wise
sassie

Right, after being sent some sdram from someone i have popped it into … Right, after being sent some sdram from someone i have popped it into computer and it doesnt work, neither stick, now have popped mine back in and it has come up with black screen windows could start because the following file is missing or corrupt:\WINDOWS\SYSTEM32\CONFIG\SYSTEMyou can attempt to repair this file by starting windows set up using the original set up cdrom. select r at the first screen to start repairnow this is where im cream cracked as i cannot get the cdrom to open, it has been on its way out for some time now, have a cd/rw drive but cannot workout how to boot this up, please help my kids are gonna be gutted tomorrow :oops:



OK - lets have a think! Ive had my nippers PC on ice for about 3 weeks whilst I tried to sort out some bits to run the recovery console! Trust me - its a pain!

Lets hope this will get round it!

Firstly, does it try to load the operating system? ie does windows start - or a blank screen with the dos message?

If it does start, press F8 and try to load "safe mode". Or failing that "last know working configuration".

If the OS isnt seen, its bios time.

On bootup, press Del (or it may be F10)

Without seeing your bios, I cant be sure, but probably the second option, see if the hard drive is seen. If it isn't then check the connections (when unpowered!)

Give this a go for now...
when you turn on it gos to dark screen (like normal) saying its finding whatever, then it usually goes to windows but it goes straight to this screen that i have mentioned above, the screen changes to quick for me to see what its saying:oops:
sassie

have a cd/rw drive but cannot workout how to boot this up, please help … have a cd/rw drive but cannot workout how to boot this up, please help my kids are gonna be gutted tomorrow :oops:



External or internal ? Depending on the age of your PC, there should be a bios option to allow for booting from a usb device, if it's internal change the boot ordering. If that doesn't work, remove the cable from the (broken) drive and leave just the good one in.
right im in bios :-( what you need to know
sassie

right im in bios :-( what you need to know



Ok, look for startup options - it depends on the make/model of PC, you won't do any harm by looking (as long as you don't save anything). You should see something that says boot order c:, cdrom floppy etc under one of the options.

Change that to point to your working CDRW.
john-boy

External or internal ? Depending on the age of your PC, there should be … External or internal ? Depending on the age of your PC, there should be a bios option to allow for booting from a usb device, if it's internal change the boot ordering. If that doesn't work, remove the cable from the (broken) drive and leave just the good one in.


the only thing i recognise is floppy and cdrom, changing it to cdrom is no good as it wont open for me to put disk in, cd/rw isnt on it
sassie

the only thing i recognise is floppy and cdrom, changing it to cdrom is … the only thing i recognise is floppy and cdrom, changing it to cdrom is no good as it wont open for me to put disk in, cd/rw isnt on it



OK - it sounds like its not just your CDRom (whats one of those!!!!:giggle: ) is knackered, but your Hard drive as well (as its not being seen.)

Open up and check its all connected properly. Failing that.... New Hard Drive? New machine?? (Is is Xmas - and it does sound old if its got a CR Drive!) :whistling:
am i supposed to be in standard CMOS Set up or Advanced Setup?
sassie

the only thing i recognise is floppy and cdrom, changing it to cdrom is … the only thing i recognise is floppy and cdrom, changing it to cdrom is no good as it wont open for me to put disk in, cd/rw isnt on it



Hmm, okay - without seeing your setup - one last thought, if you're comfortable with opening your PC up, you could try swapping the IDE (ribbon like ) cable from the broken CD over to the CDRW (which is working). Leave everything else, then reboot, making sure that CDROM is set to start up.
sassie

the only thing i recognise is floppy and cdrom, changing it to cdrom is … the only thing i recognise is floppy and cdrom, changing it to cdrom is no good as it wont open for me to put disk in, cd/rw isnt on it



When you say recognise, does it say anything else?

There should be an option in the first menu.... Does it show the hard drive there? (It will be shown as something like WD200x40 - ie a series of letters and numbers that is how the HD is destinguished from any other HD. - It wont say Hard drive in other words!
sassie

am i supposed to be in standard CMOS Set up or Advanced Setup?



Go Advanced.... (Your getting a dab hand!)
guv

When you say recognise, does it say anything else?There should be an … When you say recognise, does it say anything else?There should be an option in the first menu.... Does it show the hard drive there? (It will be shown as something like WD200x40 - ie a series of letters and numbers that is how the HD is destinguished from any other HD. - It wont say Hard drive in other words!


im on about in the bios, where are you on about?
guv

Go Advanced.... (Your getting a dab hand!)


yes, that is where i was looking, i managed to change it so thats what booted up, but forget the cdrom only opens once in a blue moon :w00t: but when you scroll through options it hasnt got cd/rw unless its called something else
I mentioned earlier the problems with my littluns PC.

I finally found out the cause - and it wasnt obvious. It has 2 SATA Hard drives. The second drive was knackered. It was only because Windows hung on a reinstall (and recovery wouldnt work - because it needs SATA drivers first, that I found out.)

The problems you describe here, can be simple - or a real pig to work out where the problem lies.
in standard CMOS set up it says

Pri master :user
Pri slave: Not installed
Sec master:cdrom
sec slave :cdrom
sassie

yes, that is where i was looking, i managed to change it so thats what … yes, that is where i was looking, i managed to change it so thats what booted up, but forget the cdrom only opens once in a blue moon :w00t: but when you scroll through options it hasnt got cd/rw unless its called something else



Sassie

In the bios, can you see what version of bios it is (and "make")

It will help to work out the screen layouts. They are all different depending on which it is. It'll make things easier to guide you around it.
have you knocked the cable out when doing the ram?
jeeze all this because i popped in some memory that didnt work, didnt think things like this would happen:oops:
sassie

in standard CMOS set up it saysPri master :userPri slave: Not … in standard CMOS set up it saysPri master :userPri slave: Not installedSec master:cdromsec slave :cdrom



Is there an option for Pri Master to change that to "auto"?
guv

SassieIn the bios, can you see what version of bios it is (and "make")It … SassieIn the bios, can you see what version of bios it is (and "make")It will help to work out the screen layouts. They are all different depending on which it is. It'll make things easier to guide you around it.


sorry guv, im not sure where im supposed to be looking :oops:
sassie

jeeze all this because i popped in some memory that didnt work, didnt … jeeze all this because i popped in some memory that didnt work, didnt think things like this would happen:oops:



Nah - its the drink angels getting revenge! :giggle:
guv

Is there an option for Pri Master to change that to "auto"?


yes
sassie

sorry guv, im not sure where im supposed to be looking :oops:



When you first get the bios screen, it should say which it is.

eg Pheonix, Award, Ami etc and a version number
sassie

yes



Change to auto

It should detect your HD and give info on it

Make a note of the user settings (just in case you need to go back to it!)


Edit... back in a mo.... just need to sort something!
it says ambios simple setup utility - version 1.21.06
(C)2000 AMERICAN MEGATRENDS, Inc. all rights reserved
I had this problem a year ago,.
You can install windows again and it will work but within a month or so you will get the message again.
After months of messing about i cant quite remeber but it was either my hard drive or my motherboard that was corrupted.
I replaced both and its been fine since.

EDIT:I think it was my Harddrive
OK, I just had a google for

windows could start because the following file is missing or corrupt:
\WINDOWS\SYSTEM32\CONFIG\SYSTEM

And it does figure a fair bit! Not much help though to solve your problem.

As we've said, it really could be anything.

When you bootup, can you keep your finger pressed on F8 and hopefully (if your hard drive is seen) you will get the option to go to safe mode.

Can you try this first.
i cant get into safe mode, it would help if i could freeze the screen that comes up so i could see what it says:-(
Safe mode ain't gonna work for that problem

In your bios look for boot priority & select the cd as the first device & harddrive as the next boot device, then save and exit.

Pop the setup cd in the drive and boot from that.
When it says install or press "R" to repair, select install (Don't select repair using the recovery console).
Wait for it to get to the next screen and then select the xp installation you want to repair from the list and press "R".
That should get it backup and running, but I would check the hard drive and memory after.
soupy

Safe mode ain't gonna work for that problem :(In your bios look for boot … Safe mode ain't gonna work for that problem :(In your bios look for boot priority & select the cd as the first device & harddrive as the next boot device, then save and exit.Pop the setup cd in the drive and boot from that.When it says install or press "R" to repair, select install (Don't select repair using the recovery console).Wait for it to get to the next screen and then select the xp installation you want to repair from the list and press "R".That should get it backup and running, but I would check the hard drive and memory after.


dont know if you read the post soupy, if i could get my cdrom drive to open i would have already done this
sassie

i cant get into safe mode, it would help if i could freeze the screen … i cant get into safe mode, it would help if i could freeze the screen that comes up so i could see what it says:-(



Is it text? There is a way to do that. Not sure what key stroke it is though! (sorry!)

SO have you managed to check the cables to see if everything is seated ok?

One thing I would suggest (brainstorm - since Ive just mentioned my own plight with the dodgy Hard drive!)

Try booting the machine with the cables taken from the CD drive. We know thats suspect anyway - and it could be what the problem is. (My nippers machine wouldnt boot - but then would with the second drive unplugged. It took me 3 weeks to work that one out.... so this could take time! ):giggle:
guv

Is it text? There is a way to do that. Not sure what key stroke it is … Is it text? There is a way to do that. Not sure what key stroke it is though! (sorry!)SO have you managed to check the cables to see if everything is seated ok?One thing I would suggest (brainstorm - since Ive just mentioned my own plight with the dodgy Hard drive!)Try booting the machine with the cables taken from the CD drive. We know thats suspect anyway - and it could be what the problem is. (My nippers machine wouldnt boot - but then would with the second drive unplugged. It took me 3 weeks to work that one out.... so this could take time! ):giggle:


yes its text but it dissappears too quick for me to see, i have turned off and checked all leads and cannot see anything thayt looks not right, i have pushed all leads to make sure too,

im not sure on which leads go where and what im supposed to be unplugging:oops:
sassie

dont know if you read the post soupy, if i could get my cdrom drive to … dont know if you read the post soupy, if i could get my cdrom drive to open i would have already done this



But he is correct that it may come down to trying to use Recovery console. And that is a pain in the backside as I found out! Luckily though you have IDE drives. Try using it with SATA drives - it dont work (or at least not without a lot of bugg*ring about.)
sassie

im not sure on which leads go where and what im supposed to be … im not sure on which leads go where and what im supposed to be unplugging:oops:



Just take either the power or IDE cable out from the CD drive
sassie

dont know if you read the post soupy, if i could get my cdrom drive to … dont know if you read the post soupy, if i could get my cdrom drive to open i would have already done this



Switch it off and use the manual eject on the cd drive.
There is a tiny hole that you can put a paperclip in and make the drive open.
Sometimes its really close to the tray, Then insert the cd, power up and see if it will close the draw when it powers up and boot from cd.
soupy

Switch it off and use the manual eject on the cd drive.There is a tiny … Switch it off and use the manual eject on the cd drive.There is a tiny hole that you can put a paperclip in and make the drive open.Sometimes its really close to the tray, Then insert the cd, power up and see if it will close the draw when it powers up and boot from cd.


i have tried that, the draw makes all the noise and motions of its going to open but nothing happens, it has always had a cd left in it and worked ok, but dopey me forgot and took cd out and closed it, now cant get the bleedin thing back out:-(
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