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    Computer help needed - btyahoo mail has gone very strange

    I use BTyahoo browser and btyahoo email. My email appears to have reverted to a very, very early, simple version and I can't find anyway of getting it back to normal.(see pictures in first post) When I go into help it tells me I can change versions by pressing options, but this doesn't work. Anyone had the same problem and found a solution? I've been trying for ages and am slowly going bonkers. Rep given for anything that works, thanks in advance.

    16 Comments

    Original Poster

    [COLOR="Purple"]This is what it looks like now;
    http://i281.photobucket.com/albums/kk221/chrysha22/btyahoomail.jpg
    It used to look something like this;
    http://i281.photobucket.com/albums/kk221/chrysha22/mail2.jpg
    [/COLOR]

    Nothing?

    Original Poster

    dontdothatagain;2719033

    Nothing?


    [COLOR="Purple"]Patience young man ;-)[/COLOR]

    press F5 to refresh

    Original Poster

    choc1969;2719099

    press F5 to refresh


    [COLOR="Purple"]No - that doesn't work - but thanks anyway![/COLOR]

    Have you tried a Ctrl+F5 or a different browser?

    At first glance I thought it might be a mobile lightweight version of the site but the mobile version is a lot simpler.

    John

    supermod

    I've got BT Broadband / Mail as well. I don't normally use their BT IE browser icon, I just log in in normal IE7, & that seems fine. Give me secs for a screen print, & I'll also try the BT version :thumbsup:

    Try it in Internet Explorer

    Original Poster

    sigma;2719182

    I've got BT Broadband / Mail as well. I don't normally use their BT IE … I've got BT Broadband / Mail as well. I don't normally use their BT IE browser icon, I just log in in normal IE7, & that seems fine. Give me secs for a screen print, & I'll also try the BT version :thumbsup:



    DAMNOME;2719187

    Try it in Internet Explorer



    [COLOR="Purple"]Exactly the same in Internet Explorer - I have two accounts and the other one is fine, I've obviously done something, but don't know what it is![/COLOR]

    supermod

    http://i334.photobucket.com/albums/m438/Sigma_Pics/BTMail1.jpg

    Seems fine for me in IE - this is one of myO/H's accounts, but all seem to be showing up okay (ie new style layout).

    You haven't clicked on Classic View by accident have you ?

    EDIT yes, your screen print is displaying in classic view, need to switch back, hang on & I'll check where button is (look to right of BT/Yahoo mail icon & you see option to switch to Mail Classic)

    Original Poster

    sigma;2719241

    Seems fine for me in IE - this is one of myO/H's accounts, but all seem … Seems fine for me in IE - this is one of myO/H's accounts, but all seem to be showing up okay (ie new style layout).You haven't clicked on Classic View by accident have you ?EDIT yes, your screen print is displaying in classic view, need to switch back, hang on & I'll check where button is (look to right of BT/Yahoo mail icon & you see option to switch to Mail Classic)


    [COLOR="Purple"]Hi Sigma, yes the second one is in classic view and I can change that so that it's the same as yours if I want to, by pressing options. The first one isn't classic or the new version, it looks like a version from the 1980s and pressing options doesn't allow me to change it to anything![/COLOR]

    Their mail is already in mail classic, it shouldn't be possible to change to a more basic version. I'd look to see if there is an option to switch to the new Yahoo mail when the inbox is open though.

    John

    Original Poster

    Johnmcl7;2719180

    Have you tried a Ctrl+F5 or a different browser?At first glance I thought … Have you tried a Ctrl+F5 or a different browser?At first glance I thought it might be a mobile lightweight version of the site but the mobile version is a lot simpler.John



    [COLOR="Purple"]Yes, tried both, neither worked![/COLOR]

    Original Poster

    [COLOR="Purple"]This is what happens when I click the options button;
    http://i281.photobucket.com/albums/kk221/chrysha22/mailbox3.jpg
    No option to try any other version! AGGGGhhhhhh[/COLOR]

    Original Poster

    jellybaby22;2719768

    This happens to me sometimes(especially if I have had the computer in … This happens to me sometimes(especially if I have had the computer in standby) I usually restart it and it goes back to normal



    [COLOR="Purple"]Restarted it 3 times - no difference![/COLOR]

    Original Poster

    jellybaby22;2719816

    My problem always seem to have something to do with cookies....not being … My problem always seem to have something to do with cookies....not being enabled or something along those lines(im not very technical...sorry :giggle:)


    [COLOR="Purple"]Thanks for trying - it's really bugging me![/COLOR]
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