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    Computer help please

    Can anyone help me. I have a Packard Bell easynote laptop and its not detecting cd's/dvd's. Its whirring & making noises but not picking it up. I have uninstalled drivers & reinstalled but no difference. Any ideas. Could it be a simple box that is ticked or unticked. Thanks in advance.

    17 Comments

    Original Poster

    thanks patti a bit advanced for me can you explain in easier terms? regedit all above me!!!

    have you tried to go start,my computer and looked to see if the disc is recognised there if it is then you have somehow disabled autoplay maybe

    Its a packard bell, there lies your problem....

    Seriously, try what nightstud suggests also check devise manager, is it reporting its functioning properly? The drive itself maybe faulty?

    Ellen23 I have done what i suggested years ago on a Packard Bell computer.But if you dont know what you are doing in the Registry dont touch it. Try a different make disc in your drive.
    This is how to enable Auto play which nightstud said to try. ehow.com/how…tml

    Oh look what i just found support.microsoft.com/fixit Try that as it says Automatically fix problems with your CD or DVD drive when trying to read or burn media in Windows Vista.But it should work in Xp .Worth a try anyway.
    Edited by: "patti" 19th Sep 2010

    Original Poster

    Thanks all '

    Patti have enabled auto play no difference so now using fix it. Fingers crossed.

    Probably won't work but it I had a similar problem, can sometimes be a dirty laser, open the drive up and blow hard inside. Worth a try before doing anything complicated.

    Original Poster

    thanks big foot had already tried the big blow LOL xx

    Banned

    nightstud gave the best advice yet you are messing with your registry oO

    if you have uninstalled it and reinstalled and it is showing up in device manager with no problems and autoplay is set properly then i sugest a disk cleaner or a new drive it maybe something you have installed that has done something to it has this happened recently like all of a sudden if so and you can remember the day it started you could try a system restore wich will set your computer to the settings before it played up but back up any important data before you do this as you may lose it.

    This issue may require registry fixes. If the drive letter is not shown in Explorer then the upper and lower filters settings in the registry have become entangled due to 3rd party software - usually iTunes. Before we make a diagnosis I need to know if you see the driver letter in Explorer and also if you have installed iTunes (or have installed and recently uninstalled).

    A very obvious test is to try another disc too in case the one you are trying has been rendered unreadable.

    The scenarios are:

    - Other disc are readable so the disc that did not play has been rendered unreadable
    - Drive letter appears in Explorer and no discs are recognised (use Explorer to explore the contents of the drive letter). If nothing can be seen within Explorer, the drive is faulty or laser is dusty but it is extremely rare for a dirty laser to render a disc totally unreadable (ie. no files shown in Explorer) - it usually results in files on the disc unreadable rather than the disc itself being unreadable.
    - Drive letter is not recognised but Disk Management shows an optical drive detected (accessible by pressing Windows key and R together then typing diskmgmt.msc followed by Enter). If you scroll down (in Disk Management) and see the CD or DVD drive but you do not see the drive letter from Explorer, there is an issue with the upper and lower filters settings and this will require registry changes unfortunately.

    First of all, I need you to report whether the drive letter is shown in Explorer, whether the drive is shown in Disk Management and finally, whether you have or had ItUnes installed.

    Edited by: "ElliottC" 19th Sep 2010

    Original Poster

    The automatic fix download is telling me that the cd is unreadable (it is a shop bought music cd)
    and they cannot fix the problem

    Ellen have you tried any other cds you have . Try the cd in a music player. Or run Fix it with out the cd in it.

    Original Poster

    yes just tried another music cd and it worked now trying a dvd fingers crossed!!!

    Ellen23

    yes just tried another music cd and it worked now trying a dvd fingers … yes just tried another music cd and it worked now trying a dvd fingers crossed!!!


    LMAO

    Banned

    Ellen23

    yes just tried another music cd and it worked now trying a dvd fingers … yes just tried another music cd and it worked now trying a dvd fingers crossed!!!


    So you only had a problem with 1 CD? oO

    Banned

    dcx_badass

    The registry fix is easy for anyone capable of reading, follow a few … The registry fix is easy for anyone capable of reading, follow a few simple instructions and that's it!


    The point was that we hadnt even established if the drive letter was showing in explorer / device mgr.
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