Computer help please

17
Found 19th Sep 2010
Can anyone help me. I have a Packard Bell easynote laptop and its not detecting cd's/dvd's. Its whirring & making noises but not picking it up. I have uninstalled drivers & reinstalled but no difference. Any ideas. Could it be a simple box that is ticked or unticked. Thanks in advance.

  1. Misc
Groups
  1. Misc
17 Comments

Original Poster

thanks patti a bit advanced for me can you explain in easier terms? regedit all above me!!!

have you tried to go start,my computer and looked to see if the disc is recognised there if it is then you have somehow disabled autoplay maybe

Its a packard bell, there lies your problem....

Seriously, try what nightstud suggests also check devise manager, is it reporting its functioning properly? The drive itself maybe faulty?

Ellen23 I have done what i suggested years ago on a Packard Bell computer.But if you dont know what you are doing in the Registry dont touch it. Try a different make disc in your drive.
This is how to enable Auto play which nightstud said to try. ehow.com/how…tml

Oh look what i just found support.microsoft.com/fixit Try that as it says Automatically fix problems with your CD or DVD drive when trying to read or burn media in Windows Vista.But it should work in Xp .Worth a try anyway.
Edited by: "patti" 19th Sep 2010

Original Poster

Thanks all '

Patti have enabled auto play no difference so now using fix it. Fingers crossed.

Probably won't work but it I had a similar problem, can sometimes be a dirty laser, open the drive up and blow hard inside. Worth a try before doing anything complicated.

Original Poster

thanks big foot had already tried the big blow LOL xx

Banned

nightstud gave the best advice yet you are messing with your registry oO

if you have uninstalled it and reinstalled and it is showing up in device manager with no problems and autoplay is set properly then i sugest a disk cleaner or a new drive it maybe something you have installed that has done something to it has this happened recently like all of a sudden if so and you can remember the day it started you could try a system restore wich will set your computer to the settings before it played up but back up any important data before you do this as you may lose it.

This issue may require registry fixes. If the drive letter is not shown in Explorer then the upper and lower filters settings in the registry have become entangled due to 3rd party software - usually iTunes. Before we make a diagnosis I need to know if you see the driver letter in Explorer and also if you have installed iTunes (or have installed and recently uninstalled).

A very obvious test is to try another disc too in case the one you are trying has been rendered unreadable.

The scenarios are:

- Other disc are readable so the disc that did not play has been rendered unreadable
- Drive letter appears in Explorer and no discs are recognised (use Explorer to explore the contents of the drive letter). If nothing can be seen within Explorer, the drive is faulty or laser is dusty but it is extremely rare for a dirty laser to render a disc totally unreadable (ie. no files shown in Explorer) - it usually results in files on the disc unreadable rather than the disc itself being unreadable.
- Drive letter is not recognised but Disk Management shows an optical drive detected (accessible by pressing Windows key and R together then typing diskmgmt.msc followed by Enter). If you scroll down (in Disk Management) and see the CD or DVD drive but you do not see the drive letter from Explorer, there is an issue with the upper and lower filters settings and this will require registry changes unfortunately.

First of all, I need you to report whether the drive letter is shown in Explorer, whether the drive is shown in Disk Management and finally, whether you have or had ItUnes installed.

Edited by: "ElliottC" 19th Sep 2010

Original Poster

The automatic fix download is telling me that the cd is unreadable (it is a shop bought music cd)
and they cannot fix the problem

Ellen have you tried any other cds you have . Try the cd in a music player. Or run Fix it with out the cd in it.

Original Poster

yes just tried another music cd and it worked now trying a dvd fingers crossed!!!

Ellen23

yes just tried another music cd and it worked now trying a dvd fingers … yes just tried another music cd and it worked now trying a dvd fingers crossed!!!


LMAO

Banned

Ellen23

yes just tried another music cd and it worked now trying a dvd fingers … yes just tried another music cd and it worked now trying a dvd fingers crossed!!!


So you only had a problem with 1 CD? oO

Banned

dcx_badass

The registry fix is easy for anyone capable of reading, follow a few … The registry fix is easy for anyone capable of reading, follow a few simple instructions and that's it!


The point was that we hadnt even established if the drive letter was showing in explorer / device mgr.
Post a comment
Avatar
@
    Text
    Top Discussions
    1. *** Weekly game codes giveaway 195 ***1226
    2. David Cassidy is in critical condition with organ failure11
    3. water bill56
    4. PlayStation VR is the number 1 selling product on Amazon right now1326

    See more discussions