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    computer needs to be restarted to complete update message help please

    After installing the update for adobe I keep getting a box pop up saying the computer needs to reboot to complete installation.
    After doing it twice it still says it so obviously something is wrong. Ive updated latest virus scan with Zone alarm and run a full scan with nothing showing up. Have also run system mechanic and although it found and fixed a couple of problems it is still popping up this message. If i say no it pops the box again and then a second cancel makes it go away with nothing else apparently happening
    Any help appreciated
    Thanks

    26 Comments

    Where did the update appear from? Was it an email that was sent to you.
    Dont want to panic you but I hear there is a virus going about that is in an adobe attachment.

    Original Poster

    dont think it was an email - in fact im pretty sure it wasnt. Im sure it came up on a work site when trying to open some documents
    Any idea where and what the virus is?

    Right. I have just been checking some information from someone who had the problem.
    It was in an email advising to download flash. Once clicked to the link it downloaded a trojan called. tinyprox.exe. If your update didn`t come from an email link then it shouldn`t be that.
    Best to scan to be on the safe side though.

    Banned

    reinstall it from scratch after uninstalling

    If all else fails. Try a system restore to go back to point before your update. So easy to do and always works for me.:thumbsup: Good luck.

    Banned

    yet another endless thread asking for advice then the OP vanishes lol

    Original Poster

    The OP hasnt vanished. She installed Spybot last night and then ran it- several times! and also system mech again zone alarm - then she went to bed completely knackered! This morning she tried restoring to an earlier point without success and then left it trying to get to another earlier point when she went to work! She has now not ling been in - cooked herself some tea - looked at the amount of work she has to do tonight and then .......... managed to look at the thread! And its still not fixed the problem. BUT she does appreciate all the help that has been suggested so far AND has tried it all without success. so ner ner ne ner ner!!!

    If it is a spyware problem, then the best program is Malwarebytes' Anti-Malware, and even better, it's FREE!

    I spent ages trying to get paid for virus checkers to remove some stuff, i had, and none would do it, this one came along and did it straight away :thumbsup:

    peodude;3702298

    If it is a spyware problem, then the best program is Malwarebytes' … If it is a spyware problem, then the best program is Malwarebytes' Anti-Malware, and even better, it's FREE!I spent ages trying to get paid for virus checkers to remove some stuff, i had, and none would do it, this one came along and did it straight away :thumbsup:



    Argee. Also recommend this programme.:thumbsup:

    Original Poster

    BTW - OP has just had to clear up a whole bag of hamster food that son managed to chucka ll over the floor so STILL hasnt fixed the pc!

    will try and look at malwarebytes later
    wont it slow the computer down tho if i put yet another thing on as well as zone alarm, system mech and spybot? all advice is truely appreciated x

    Aquatic;3702636

    wont it slow the computer down tho if i put yet another thing on as well … wont it slow the computer down tho if i put yet another thing on as well as zone alarm, system mech and spybot? all advice is truely appreciated x



    The free version isn't that type of program that runs in the background, it's not a monitorer, if you see what i mean. You just open the free one, press scan, it fixes anything it finds, and you then close it.

    Original Poster

    do you have a link??? I know i could google it but if you could link it for me at least id be sure it was the right one. Many thanks

    Aquatic;3701906

    The OP hasnt vanished. She installed Spybot last night and then ran it- … The OP hasnt vanished. She installed Spybot last night and then ran it- several times! and also system mech again zone alarm - then she went to bed completely knackered! This morning she tried restoring to an earlier point without success and then left it trying to get to another earlier point when she went to work! She has now not ling been in - cooked herself some tea - looked at the amount of work she has to do tonight and then .......... managed to look at the thread! And its still not fixed the problem. BUT she does appreciate all the help that has been suggested so far AND has tried it all without success. so ner ner ne ner ner!!!




    The OP should open bottle of vodka,raid cupboard for Xmas chocs,bikkies,snacks.Switch pc off and get stuck in:p There is always tomorrow:p You deserve a well earned rest.:-D

    Banned

    tried reinstalling it from scratch after uninstalling?

    tried a system restore?

    Malware Bytes
    AVG
    spyware doctor

    - Do a scan, then when thevirus is found - file the file location yourself and delete it manually

    Banned

    why jump to the conclusion it is a virus and spend all this time trying to resolve it when a system restore should fix the update problem?

    I had a similar problem with adobe and just uninstalled and reinstalled it. Problem fixed.

    I just read a post that said hed downloaded a virus through an email.

    Banned

    vengod;3705569

    I just read a post that said hed downloaded a virus through an email.


    no, someone said they got something similar from an email, not the op.

    The OP said "dont think it was an email - in fact im pretty sure it wasnt."

    Original Poster

    csiman;3705484

    why jump to the conclusion it is a virus and spend all this time trying … why jump to the conclusion it is a virus and spend all this time trying to resolve it when a system restore should fix the update problem?I had a similar problem with adobe and just uninstalled and reinstalled it. Problem fixed.



    Cos it wont do a system restore - there doesnt appear to be a restore point!!!!!

    Original Poster

    I think its done it - I deleted everything that said Adobe and then reinstalled and I think its ok now

    Cheers CSIman but couldnt you have mentioned that one a bit earlier????

    All help much appreicated. Especially the 'go have vodka' one!

    Banned

    Aquatic;3715101

    I think its done it - I deleted everything that said Adobe and then … I think its done it - I deleted everything that said Adobe and then reinstalled and I think its ok nowCheers CSIman but couldnt you have mentioned that one a bit earlier????All help much appreicated. Especially the 'go have vodka' one!


    I did! :w00t:

    See post 6 & 17 :-D

    Original Poster

    csiman;3715896

    I did! :w00t:See post 6 & 17 :-D



    sorry - i think i needed 6 to be more explicit as i'm not sure i understood that one at the time. No I'm not blond but i was totally exhausted and very frustrated!!! x

    Banned

    Aquatic;3723101

    sorry - i think i needed 6 to be more explicit as i'm not sure i … sorry - i think i needed 6 to be more explicit as i'm not sure i understood that one at the time. No I'm not blond but i was totally exhausted and very frustrated!!! x


    lol - no probs :thumbsup:

    Aquatic;3715101

    I think its done it - I deleted everything that said Adobe and then … I think its done it - I deleted everything that said Adobe and then reinstalled and I think its ok nowCheers CSIman but couldnt you have mentioned that one a bit earlier????All help much appreicated. Especially the 'go have vodka' one!



    Glad you`re all sorted now:thumbsup::-D
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