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    Computer nerds wanted!!!!!!

    Hello! I came back to my laptop and found it restarting itself and thought it was just updating, but now when it comes on I get a "Win32 has to close" message and one about "DCOM server launch" and it restarts in 60 seconds. I've managed to stop the countdown by typing "shutdown -a" in the run box, but how do I fix this permanently?!
    I'm also thinking of buying a USB stick to put all my music etc on and then wiping the computer and starting fresh, so does anyone know what size USB stick I'll need? I only have a normal amount of documents etc as I don't use it for storing masses of work, and I also have about 1000 songs. Helppppppppp!!

    18 Comments

    8gb stick should do you.

    Can you get as far as to do a system restore?

    Original Poster

    I've stopped the countdown so I can use the computer fine now, but I'm worried rubbish like this will happen in the future because the laptop is 3 years old now and getting a bit slow! I figured it might be better to just save the important stuff and wipe it?

    8gb should do, try going into management console and disabling dcom service. Failing that just re-install windows be sure to get all ur drivers first though.
    For the record i am a computer geek not nerd.

    Original Poster

    Ok, I know a bit about computers but you've lost me... Drivers?! How do I "get all my drivers"?! How exactly do I re-install windows? I'm imagining it to be a lot simpler than it probably is!! Do I need the original CDs cos I've lost them?!?

    To reinstall windows first make sure everything is backed up and then, just insert your windows disc and reboot, press either F2 or Esc to enter BIOS. You need to change the boot priority settings to cd/dvd-rom as 1st. Then it will boot from the disc and you can follow the onscreen instructions.

    Also What company supplied you laptop, you may have a disc containing all of your system drivers.

    Basically drivers are what make all your computer bits (audio, video, webcam etc) work with Windows. Go to your laptop manufacturer's website and in the support section, find your laptop, there should be all the drivers you need to download. The only important one you need right now is the networking or wireless card one (so that you can access the web).

    Original Poster

    You've all confused me sooooooooo much!!!! So if I download the drivers, they'll be on my computer... So do I then need to put them onto a USB? Then just find my Windows CD and reload it? Do I need to delete everything first or does it just overwrite it? Oh, and Igot it from PC World... It's a Sony Vaio.

    Sorry I missed the bit about not having the original discs, do you have the windows serial key, should be on a sticker on the underside of the laptop.

    what make laptop is it? it should have the operating system on the hard drive is it vista? if it is after you have backed up all you data restart and and press the f8 key before windows starts and pick restore system
    depending on what make laptop you might have to press f10 or f11 or f12 this will restore it to when you first got it

    baffledsalmon;6921956

    You've all confused me sooooooooo much!!!! So if I download the drivers, … You've all confused me sooooooooo much!!!! So if I download the drivers, they'll be on my computer... So do I then need to put them onto a USB? Then just find my Windows CD and reload it? Do I need to delete everything first or does it just overwrite it? Oh, and Igot it from PC World... It's a Sony Vaio.



    Yes download the drivers and then copy them to your pen drive.

    sounds like a virus we had in the work recently get avg installed and see if that finds anything might save starting from scratch

    free.avg.com/gb-…age

    looks like you might have a virus or malware which causes your laptop to shutdown.

    Try scanning using ]Malwarebytes and ]Spybot for spyware and scan using your Anti Virus

    you dont need to download the drivers a sony viao should have a hidden partition with the operating system and all drivers on it have a look in the manual and have a look for info on restoring to factory settings
    make sure you backup all your data first though

    Original Poster

    Thank you everyone! Rep coming your way!

    i would also suggest (if not a virus) that you put your windows cd in and do a repair first. This might be enough and then you wont need to do any reinstalls......maybe.

    baffledsalmon;6921706

    Ok, I know a bit about computers but you've lost me... Drivers?



    HA HA HA HA HA HA :-D. Thats like saying I know how to drive a car, whats petrol?
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