consumer rights question
Well if you remember the Vistaprint free £50 spend deal, well I was fortunate to get mine, well, in theory. Here's my issue, DPD were supposed to deliver Tuesday but didn't (incomplete delivery address was their excuse?!?!) so went on chat and it's been returned to vistaprint so they arranged a replacement order, only thing is in my original order I had 3 engraved pens, the re-order only contains one. Back on chat I go (for the fecking 20th time!) and the representative said I got the order as a goodwill gesture as it should have been cancelled and if I want the other 2 pens I had to pay. I was enraged by the representatives attitude so I quit the chat without taking it further yet. Am I right by saying because they accepted and posted my order they are obliged to repost ALL items in the original order regardless of if it was free or not? If I'm right I'll be calling them tomorrow. Anyone with any knowledge of this?