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    Consumer rights with Laptop....

    My lass bought a laptop 1/6/08 and it was fixed about 4 months ago for a hard drive issue.....
    the problem has come back and iv tried to phone PC world customer sevices, they want nothingto do with it now...

    Its only been a year, i remember seeing something on the ONE SHOW with the guy from "dont get done get dom" he said you get a 2 year guarantee? and things should rightfully last 6 years and you can take things back within that time

    can i go to PC world and explain there should be a 2 year "fair usage" ?

    thanks

    9 Comments

    one word.....yes

    Banned

    yes but you won't get any joy. Don't bother with customer service anymore just write to head office stating that it should have lastest more than 14 months and you require a repair. If you search about you will find template letters to use easily enough.

    Banned

    Sale of Goods Act Fact Sheet
    Subject:
    Sale of Goods Act, Faulty Goods.

    Relevant or Related Legislation:
    Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.

    Key Facts:
    • Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

    • Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

    • Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

    • It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

    • If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)

    • For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

    • A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.

    • If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit

    • In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).

    • If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)

    • After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.


    If you want the legal letters PM me :thumbsup::thumbsup::w00t::santa:

    What is the hard drive issue exactly? Do you have any idea what they did to repair it?

    Original Poster

    that Hard drive issue again was this from the diagnostic

    Memory test - pass
    Hard disk test - fail

    FAILED - Replace Hard Disk 1 (warranty ID - Error Code 10008)

    Did they definitely replace the hard drive last time?

    Original Poster

    Hmmmm i dont really know to be honest.....

    they did say it was replaced, but saying and doing are 2 different things

    Can't PM Rudolf but grateful for legal letters if they are still available.

    RUDOLF;5929851

    Sale of Goods Act Fact SheetSubject:Sale of Goods Act, Faulty … Sale of Goods Act Fact SheetSubject:Sale of Goods Act, Faulty Goods.Relevant or Related Legislation: Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.Key Facts:• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).• A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.• If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.If you want the legal letters PM me :thumbsup::thumbsup::w00t::santa:



    beat me to the SOGA :-( lol
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