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    Consumer rights...any experts out there?

    Hi all

    I bought a new buggy for my little un from Argos in January, but the other day two of the plastic clips on the straps broke apart (it actually looks like they perished). I can find the instructions, but no reciept after hunting high and low. I have the details of the transaction at Argos on my online banking statement as well.

    Anyone ideas how I should proceed to get this sorted?

    Any help will be gratefully recieved.

    Cheers

    Foxy

    19 Comments

    Banned

    Sale of Goods Act Fact Sheet
    Subject:
    Sale of Goods Act, Faulty Goods.

    Relevant or Related Legislation:
    Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.

    Key Facts:
    • Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

    • Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

    • Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

    • It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

    • If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)

    • For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

    • A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.

    • If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit

    • In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).

    • If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)

    • After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.

    pm have stock letters as well.

    the receipt is your proof of purchase-if you can prove it via bank statement they should accept that instead unless they are completely unreasonable.

    I have taken a statement to Argos when returning something, having lost the receipt. I think they can trace the transaction from the reference on your statement. I had no problem whatsoever getting a refund.

    HIya, I'm not an expert but your bank statement should be enough proof. I'd reccommed contacting Argos and if they are not helpful speak to your local trading standards office. Take some photo's of the damage too and keep all the parts that broke.
    Good luck.

    Banned

    bank statement is proof of purchase....take it in with item and get a refund or replacemnent. argos are pretty good customer service and very reasonable

    If you do speak to anyone from Argos always ask to speak to a manager. No disrepect to the shop floor staff but they will only be able to offer standard replies and you will want to deal with someone in a grade that allows for a bit of discretion if you have not got the receipt.

    foxy
    check here on product recalls - there is 1 buggy

    argos.co.uk/sta…rch

    worth googling make to see if any other forums mention it

    you will have something to take to argos with then

    as other posters said - bank statement enough

    Argos are usually very good with returns. Without a receipt they may still exchange or give vouchers. Try the bank receipt first though.

    Banned

    RUDOLF;5993113

    Sale of Goods Act Fact SheetSubject:Sale of Goods Act, Faulty Goods.snip



    Why do you post that on just about every thread that someone asks about returning something?
    This is well within the 12 months guarantee,the OP has proof of purchase, and Argos tend to be one of the best retailers for returns.
    OP as others have said, Argos should be fine if you return it with the bank statement.

    Original Poster

    The replies have been really heartening, this place and its members are so genuinely helpful, I really appreciate all your help. Im gonna give them a ring tomorrow. Looking back on the original thread it appears that someone else had problems with the plastic buckle thingy's as well...it may be a common problem. Thanks all...rep all round :thumbsup::)

    I had a buggy from Argos years back and I managed to return it as the mechanism to get it up and down wasn't working right and i had it about 10mths at time. There was a label on the pushchair that said made for Argos stores,so I would take a closer look if it's not a brand 1 as it may state it's been made for them,then that shows it's 1 their items also.
    I got a refund,think was gift vouchers as I doubt I had the receipt,it was only cheap 1 about £20 to buy or so,Argos pretty good to deal with usually anyway.

    You have nothing to worry about, just take in your statement to the store your originally purchased the item from and they will be able to trace it on the system, you will be able to receive a refund or replacement.

    Any problems with the store drop me a PM and I will give them a call and try to get it sorted.

    Bryan

    WoolyM;5993230

    If you do speak to anyone from Argos always ask to speak to a manager. No … If you do speak to anyone from Argos always ask to speak to a manager. No disrepect to the shop floor staff but they will only be able to offer standard replies and you will want to deal with someone in a grade that allows for a bit of discretion if you have not got the receipt.



    That statement is not true. Im sure a customer advisor will be able to help in this situation*

    *Unless you get a temp member of staff.

    casparwhite;5993213

    bank statement is proof of purchase....take it in with item and get a … bank statement is proof of purchase....take it in with item and get a refund or replacemnent. argos are pretty good customer service and very reasonable



    Bank statements do not act as proof of purchase, some retailers woudnt accept it but argos are very reasonable (too much!)

    Banned

    Bryan839;5994237

    Bank statements do not act as proof of purchase, some retailers woudnt … Bank statements do not act as proof of purchase, some retailers woudnt accept it but argos are very reasonable (too much!)



    yes they do act as proof of purchase as legitimate as the recipt itself, as a matter of fact all retailers should have all recipts dated and stored for around 6 years so they can track down the recipt from the date and transaction number if it needed to go that far! i speak from experience:thumbsup:

    Original Poster

    Bryan839;5994174

    You have nothing to worry about, just take in your statement to the store … You have nothing to worry about, just take in your statement to the store your originally purchased the item from and they will be able to trace it on the system, you will be able to receive a refund or replacement.Any problems with the store drop me a PM and I will give them a call and try to get it sorted.Bryan



    Thanks Bryan, that's really helpful. Im going there either tomorrow or Thursday...I will keep you all posted!

    Banned

    casparwhite;5994274

    yes they do act as proof of purchase as legitimate as the recipt itself, … yes they do act as proof of purchase as legitimate as the recipt itself, as a matter of fact all retailers should have all recipts dated and stored for around 6 years so they can track down the recipt from the date and transaction number if it needed to go that far! i speak from experience:thumbsup:



    I don't keep mine for 6 years, can you tell me why I should please?

    Original Poster

    Hey all!

    Got and excahnge with absolutely no problems. Found my bank statement and even though only £26 was paid from my acc (the remainder was paid by gift vouchers) they still swapped it with no problems. Thanks for the help guys, it gave me the confidence to go in there knowing I still had rights even without a reciept :thumbsup:

    My little un's well chuffed

    Foxy102;6003462

    Hey all!Got and excahnge with absolutely no problems. Found my bank … Hey all!Got and excahnge with absolutely no problems. Found my bank statement and even though only £26 was paid from my acc (the remainder was paid by gift vouchers) they still swapped it with no problems. Thanks for the help guys, it gave me the confidence to go in there knowing I still had rights even without a reciept :thumbsup:My little un's well chuffed



    Excellent. Well done.:thumbsup:
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