Groups

    Contact details for xbox one complaints

    my xbox one console is faulty again after it was sent for repair in December (same problem) only this time it is out of warranty and they want me to pay for it.I feel it is an on-going fault and i should not pay for it.
    i have tried on live chat but keep going round in circles trying to get a contact number/email to complain and ask for the repair to be free as i feel it is not fit for purpose

    11 Comments

    the trick with this is to tell us where you bought it from, when and how you paid for it.
    well you dont need to tell us haha but you need to go to this web page and answer 2 simple questions.
    citizensadvice.org.uk/con…ds/


    It will then tell you your rights and what you need to do.
    Edited by: "tardytortoise" 3rd Sep 2016

    Hopefully Eden (I believe that's his username) will see this. He use to be an ambassador and when I had a complaint with Microsoft, with his help it was promptly resolved.

    Original Poster

    tardytortoise

    the trick with this is to tell us where you bought it from, when and how … the trick with this is to tell us where you bought it from, when and how you paid for it.



    August 2014,Ebay and paypal
    it is the limited edition call of duty console

    PEPSIDAVE

    August 2014,Ebay and paypalit is the limited edition call of duty console


    And the person you bought it from on Ebay - were they a trader or a private individual? Is your PayPal account covered by credit card or debit card?

    Original Poster

    tardytortoise

    And the person you bought it from on Ebay - were they a trader or a … And the person you bought it from on Ebay - were they a trader or a private individual? Is your PayPal account covered by credit card or debit card?




    private individual and debit card

    PEPSIDAVE

    private individual and debit card


    see my edited post #1 and go to the link but I fear after 2 years this is going to be difficult. You might be better going to the people who repaired in December and complaining about the quality of the repair - was that Microsoft? Did they warrant the repair for any period?

    Original Poster

    tardytortoise

    see my edited post #1 and go to the link but I fear after 2 years this is … see my edited post #1 and go to the link but I fear after 2 years this is going to be difficult. You might be better going to the people who repaired in December and complaining about the quality of the repair - was that Microsoft? Did they warrant the repair for any period?


    i'll try microsoft about a faulty repair as when i said about the sale of goods act 1979 (not fit for purpose)they tried to fob me off with their warranty only lasts 2 years,that is why i want to contact someone higher up microsoft/xbox

    PEPSIDAVE

    i'll try microsoft about a faulty repair as when i said about the sale of … i'll try microsoft about a faulty repair as when i said about the sale of goods act 1979 (not fit for purpose)they tried to fob me off with their warranty only lasts 2 years,that is why i want to contact someone higher up microsoft/xbox



    I really feel for you - this must be damned annoying especially when you cannot get hold of anyone who sympathises. I can only suggest you write a letter to

    Microsoft UK Headquarters
    Microsoft Campus, Thames Valley Park Reading, Berkshire, RG6 1WG

    outlining your issues. Buying though from an ebay private seller may not go down too well with them - so maybe concentrate on the repair that has not been good enough.
    Alternatively, you could try tweeting @xboxsupport - they don't usually like their failings been aired in public.
    I hope you can get it sorted.
    Edited by: "tardytortoise" 3rd Sep 2016

    Original Poster

    tardytortoise

    I really feel for you - this must be damned annoying especially when you … I really feel for you - this must be damned annoying especially when you cannot get hold of anyone who sympathises. I can only suggest you write a letter toMicrosoft UK HeadquartersMicrosoft Campus, Thames Valley Park Reading, Berkshire, RG6 1WGoutlining your issues. Buying though from an ebay private seller may not go down too well with them - so maybe concentrate on the repair that has not been good enough.Alternatively, you could try tweeting @xboxsupport - they don't usually like their failings been aired in public. :)I hope you can get it sorted.


    thank you
    i only bought from ebay as all the shops had sold out of the limited edition console
    i tweeted them but used message,so will do it again on screen so to speak (they just used the same protocol as the live chat used)

    Banned

    Hi, quickest way to get this escalated is to email - ukswitch@microsoft.com

    A member of their escalation team will be in touch with 72 hours of your email. Had dealings with them this week, if the first person you speak to (request a phonecall as best contact method) is not helpful, then request to speak to their supervisor and so on. It is against their internel protocol (like most decent sized companies) to refuse you access to speaking to the next in line.

    Hope you manage to get it sorted.

    Original Poster

    MuckyType

    Hi, quickest way to get this escalated is to email - … Hi, quickest way to get this escalated is to email - [email protected] member of their escalation team will be in touch with 72 hours of your email. Had dealings with them this week, if the first person you speak to (request a phonecall as best contact method) is not helpful, then request to speak to their supervisor and so on. It is against their internel protocol (like most decent sized companies) to refuse you access to speaking to the next in line. Hope you manage to get it sorted.


    thank you
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. Cheapest way to call landline, UK to Ireland78
      2. Any now tv entertainment offers going on???11
      3. If you had £50,000 to start a business what would it be ?914
      4. Mayweather vs Mcgregor66

      See more discussions