Contacting BT }:O(

    :x Just changed over to BT and have spent three days trying to get through been on the phone for three hours this morning because the phone i ordered has not arrived, i was passed from department to department one csp even put the phone down on me ......:x For anyone thinking of changing my advise is [U don't i tried to cancel and was told it would cost me 70 quid so am now stuck with them for 12 months the product might be ok but if you have a problem be prepared to be on the phone to them for a very very long time before you can get it resolved:whistling:


    If it was only 3 days ago that you changed then you should be able to cancel within 14 days cooling off period for no fee other than the costs to install the line.

    Original Poster

    [SIZE=2]No the phone line was conected on the 26th of july ....mmmmm so they told me another fib well i would call them but as i would have no chance of talking to "someone with the system needed to deal with my problem" i won't bother god feel even more peeved now :x [/SIZE]
    [SIZE=2]Emailed them requesting to cancel while i was on hold so maybe a chance that i could still cancel.[/SIZE]

    what phone did you order? A hub phone, a dect phone?

    Do you mean you changed suppliers i.e Talk Talk to BT or completley i.e Virgin.

    As normally if a customer is a regular connection its only a 3 month contact.

    Original Poster

    It was just a phone :0)~~~ and i'm sure they said twelve months, but so far there service has been Pooh so i would believe it's only 3 months:x hopefully they respond to my email because there is no way i am phoning again it drove me crazy:prop:

    I doubt a buying a phone is gonna commit you to a contract. Dabs is a BT company and If you buy anything from them it doesn't tie you into a new contract.

    Original Poster

    No i change from the post office to bt and brought a phone from them at the same time i called today to find out were the phone was as i have been connected since the 26th July but the customer care was pooh
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