Contacting Play.Com

13
Found 18th Jan 2010
I was wondering if anyone knew of any direct phone numbers of how to contact Play.com head office or the customer services thats based in the UK ?
I've had a couple of problems/queries recently but have never been able to speak to anyone other than advisors based in the Philippines, and unfortunately this has never resolved matters.
I've tried emailing and never had any reply.

Thanks in advance

  1. Misc
Groups
  1. Misc
13 Comments

it's shocking, they read off a screen, and just say yes to everything you say, i dont purchase anymore from them for this reason

Original Poster

Exactly mate.
I've dealt with Play for years and when the call centre was based in Ireland (I'm assuming it was Ireland as everyone who answered the phone had an Irish accent) if ever I had a problem it was dealt with there and then. Now you end up pulling your hair out after phone call after phone call gets you nowhere. And then to add insult to injury they tell you to send an email and no one replies ffs

their customer service employees are puppets. They are very unhelpful and most of the time dont have a clue what they are on about. They do have people working from the UK, but they are only there for more serious issues

Original Poster

khy86;7582333

their customer service employees are puppets. They are very unhelpful and … their customer service employees are puppets. They are very unhelpful and most of the time dont have a clue what they are on about. They do have people working from the UK, but they are only there for more serious issues



Is there anyway of getting through to someone in the UK mate ?

I think customercare@play.com is the right one but I stopped using them after 3 years (and several thousands spent) after their cut and paste responces where they obviously dont read what you send them.

Good luck

try a different option perhaps?

Original Poster

robjd;7582374

I think customercare@play.com is the right one but I stopped using them … I think customercare@play.com is the right one but I stopped using them after 3 years (and several thousands spent) after their cut and paste responces where they obviously dont read what you send them.Good luck



Sorry to hear that

I've tried that addy mate and as of yet no joy.

Original Poster

jasonodell;7582378

try a different option perhaps?



I rang before mate. You get either 3 or 4 options and if you choose none it puts you through to an advisor. I waited for an advisor who was a complete joke so I rang back.
Picked option 1 and got someone who was less helpful that the 1st person I spoke too.
Phone down and rang again, tried option 2 and then 3 and got the exact same person I got on option 1 arghhhhhhhhhh

the only way i got through to them was when i had issues with my playtrade account. Spent hours with the foreigners and 10 mins with the UK people who were much better.

There is no way they will put you through to that department unless you have account problems, they refuse to give you a direct number to them. Play.com's policies suck...they also refuse to call you back.

My advice is either know what you want, or get advice from other sources before buying from play

Original Poster

khy86;7582475

the only way i got through to them was when i had issues with my … the only way i got through to them was when i had issues with my playtrade account. Spent hours with the foreigners and 10 mins with the UK people who were much better.There is no way they will put you through to that department unless you have account problems, they refuse to give you a direct number to them. Play.com's policies suck...they also refuse to call you back.My advice is either know what you want, or get advice from other sources before buying from play



I'd definately look elsewhere from now on.

Does anyone know if the customercare email address gets through to somewhere in the UK ?

Play are a joke had four phone calls to them in the last week and half everytime told the same thing will contact the department by email which will take 24hrs then nothing.
Have contacted BBC watchdog but heard nothing from them although i think they might act if more people contacted them regarding plays poor customer service,
Will never use play again don't matter how much cheaper the product is.

[ saynoto0870.com ]
---
Main Database:

0845 800 1020
028 9092 1724

Also: 01534 877595
Fax: 01534 631580
01534 nos are Jersey and may cost more than other 01/02 nos and inclusive mins may not apply.
operated by Gem

Unverified:

0845 800 1020
01534 877595 This alternative number was provided by play.com in an email from their customer services dept info@play.com. I have used it and it worked OK.

Customer Services email address - seems to work 21/01/11: customercare@play.com
---

BFN,

fp.

Banned

stopped using now as you only get 28 day warranties on ALL their goods. Then the best you'll get is the manufacturers telphone number
Post a comment
Avatar
@
    Text