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    Continuosly being prompted to enter verification code in eBay

    In eBay,I am continuously getting 'Enter a verification code to continue'. I get this numerous times while I'm in My ebay or even to get to the help section. I have contacted help which has been useless. I have cleared my cache and getting ithe prompt with IE and Chrome on 2 different user ID's. So far, I have only tried it on one computer in the office. Any help will be greatly appreciated. Thanks in advance

    10 Comments

    Call them

    Original Poster

    joshp

    Call them


    Thank you, i've already tried to but the numpty thought I was making it up

    kakinyemi

    Thank you, i've already tried to but the numpty thought I was making it up



    It's not something anyone here can help with since eBay would need to resolve it but upload a screenshot here of the page and I may be able to advise.

    Original Poster

    Thanks again.
    This has now been resolved. I suspected it was my PC as I was getting the same error in 3 different browsers on 2 accounts. I got my husband to use his PC to test on both accounts and they were OK so I knew it had to be my PC. Suddenly it dawned upon me that I had some Microsoft updates installed this morning, i removed one of the updates installed today and voila it's back to normal. Offending Security Update is KB3193821

    Original Poster

    mgb20

    Answer here


    Thanks, i found that earlier post but it didn't resolve for me

    kakinyemi

    Thanks again.This has now been resolved. I suspected it was my PC as I … Thanks again.This has now been resolved. I suspected it was my PC as I was getting the same error in 3 different browsers on 2 accounts. I got my husband to use his PC to test on both accounts and they were OK so I knew it had to be my PC. Suddenly it dawned upon me that I had some Microsoft updates installed this morning, i removed one of the updates installed today and voila it's back to normal. Offending Security Update is KB3193821



    It may come back. It could be that you're using the eBay account on another device i.e. a different IP. I did this for months with my father's account and then randomly had the same issue. Gave eBay a call and they resolved straight away. A windows update would have nothing to do with that.

    I'm having the same issue!

    i use linux

    Original Poster

    joshp

    It may come back. It could be that you're using the eBay account on … It may come back. It could be that you're using the eBay account on another device i.e. a different IP. I did this for months with my father's account and then randomly had the same issue. Gave eBay a call and they resolved straight away. A windows update would have nothing to do with that.


    That's a possibility but I don't think that was my issue as I regulary logon to diffrent laptops at home and in the office at the same time and never experience it before.
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