I bought a 58 inch Philips Ambilight TV from Costco in April 2020 which has recently packed in (panel gone but still has sound).
It’s covered by the Costco 5 year warranty and they’re sending out an engineer to look at it but expect it to be replaced/refunded.
However, the tv is no longer stocked by Costco and I notice it says the following in the T&Cs:
A member not wishing for a replacement may be offered a cash refund of the price of the item identified as a replacement as an alternative.
Anybody ever been in the same situation and what have you been offered if TV no longer available?
It’s covered by the Costco 5 year warranty and they’re sending out an engineer to look at it but expect it to be replaced/refunded.
However, the tv is no longer stocked by Costco and I notice it says the following in the T&Cs:
A member not wishing for a replacement may be offered a cash refund of the price of the item identified as a replacement as an alternative.
Anybody ever been in the same situation and what have you been offered if TV no longer available?
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sorted byI'm guessing Costco will do the whole like for like if you're saying the TV is old stock
Costco are great like that.
Won't be buying Philips again, I got mine on a hotukdeals link from BT Shop, unfortunately, it only has a 2-year warranty.
I'll never buy another TV from anywhere other than Costco going forward, my mistake.
Also wondering if they expect you to still have the membership active but surely not.