Could somebody please help me with the free delivery at New Look?

I'm spending £60 online at New Look and on the main page it says free delivery for orders over £50 but when I put my order through it still charges me £3.95. I went right up to the payment details page and it still charges me. Anybody know what I'm doing wrong?
Thanks

4 Comments

have you checked the conditions?

Free Delivery promotion applies to Standard UK delivery only on all orders over £50. Offer ends midnight Monday May 10th, 2010. Offers exclude Giles, Limited Edition, Boutique Brands, IDOL collections, plus permanently reduced items.
This discount cannot be used to purchase New Look Gift Vouchers or Gift Cards or use towards payment of any outstanding balance on a New Look Store Card.
The discount cannot be used in conjunction with any other offer, promotion or voucher and only one code will be accepted against each order.
New Look reserve the right the right to refuse any voucher that they deem invalid or fraudulent or expired vouchers will not be accepted.
This offer may be withdrawn at any time at New Look?s discretion.
The return value of item(s) purchased using any offer, promotion or voucher shall be the applicable return value under New Look?s return policy less the percentage discount obtained.
Your statuary rights as a consumer are not affected.

Original Poster

Thanks but none of those apply to my order. I can't understand why its still charging me.

beverley1403;8571575

Thanks but none of those apply to my order. I can't understand why its … Thanks but none of those apply to my order. I can't understand why its still charging me.


It could mean midnight as in 00:00 this morning? that's when the day turns into monday 10th. 00:00 tonight it turns to tuesday 11th?

Original Poster

t0mm;8571602

It could mean midnight as in 00:00 this morning? that's when the day … It could mean midnight as in 00:00 this morning? that's when the day turns into monday 10th. 00:00 tonight it turns to tuesday 11th?



Yeah could be, in that case they should take the free delivery sign off the homepage.
Thanks
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