courier forged my signature. what can i do?

29
Posted 21st Mar 2019
I ordered galaxy s10 plus from eglobaluk about 9 days ago. They shipped via Yodel. I heard mixed things about Yodel, but whatever.

apparently according to their website my parcel was delivered on Tuesday, i was at home during that time, but here the thing, my parcel didn't show up. i figured it must be some error from their side and decided to wait a day before i contact eglobal. My suspicion were confirmed, eglobal contacted the courier and they provided Proof of delivery which have a signature on it... that signature wasn't mine at all, it was too good of a signature. it was clearly forged or someone else signed for the package, i have no idea what i can do

what can i do in this situation? i paid via PayPal, if that helps.
Community Updates
Ask
29 Comments
as long as if it is not your standard signature, you can claim a refund. tell them that you will report to your bank, and email your bank straight away, your bank will tell you to wait for the seller reply for a few days and they will then refund you.
shopar_artiz21/03/2019 11:25

as long as if it is not your standard signature, you can claim a refund. …as long as if it is not your standard signature, you can claim a refund. tell them that you will report to your bank, and email your bank straight away, your bank will tell you to wait for the seller reply for a few days and they will then refund you.


also never deal with the courier yourself, that is entirly seller's responsibility not yours.
Get in touch with Yodel, PayPal then get a crime number from the police, inform Yodel of your intentions and then just wait.
shopar_artiz1 m ago

as long as if it is not your standard signature, you can claim a refund. …as long as if it is not your standard signature, you can claim a refund. tell them that you will report to your bank, and email your bank straight away, your bank will tell you to wait for the seller reply for a few days and they will then refund you.


That's not my standard signature at all. My standard signature is rather simple whereas this signature is completely different
furbars21/03/2019 11:26

Get in touch with Yodel, PayPal then get a crime number from the police, …Get in touch with Yodel, PayPal then get a crime number from the police, inform Yodel of your intentions and then just wait.


should I just get in touch with PayPal?
shopar_artiz2 m ago

also never deal with the courier yourself, that is entirly seller's …also never deal with the courier yourself, that is entirly seller's responsibility not yours.


yh i contacted eglobal directly. should I maybe contact PayPal as i paid using PayPal
There's a difference between can and must

This is common fraud/forgery/theft and involving the police will help focus minds. Report it and get a crime number which you email to the Directors of the company. You wont find plod a lot of help (to busy running H&S courses or playing pol1t1cs) but the Directorrs will take you more seriosuly

Probably over £100. Find out if S75 applies. It often doesn't with Paypal (which is why using Paypal is unclever) but you may get lucky.
ccnp21/03/2019 11:29

There's a difference between can and mustThis is common …There's a difference between can and mustThis is common fraud/forgery/theft and involving the police will help focus minds. Report it and get a crime number which you email to the Directors of the company. You wont find plod a lot of help (to busy running H&S courses or playing pol1t1cs) but the Directorrs will take you more seriosulyProbably over £100. Find out if S75 applies. It often doesn't with Paypal (which is why using Paypal is unclever) but you may get lucky.


i will do that, cheers mate.

well i paid using PayPal but my payment method was credit card
Yodel couriers are stealing parcels now?
awiew21/03/2019 12:43

Yodel couriers are stealing parcels now?


OP suggests alternative of "...or someone else signed for the package..."
awiew21/03/2019 12:43

Yodel couriers are stealing parcels now?


I'm not blaming Yodel neither im blaming eglobal, however it seems like someone, a complete stranger signed for it. it could be driver itself or someone else, i have no idea. But here the thing, on proof of delivery it says i was the receiver and that its my signature. i haven't received anything neither did i sign for anything and that signature is completely different from my signature
AndyRoyd5 m ago

OP suggests alternative of "...or someone else signed for the package..."


yeah, but upon further research, it seems sadly this is a common practice.
AndyRoyd21/03/2019 12:46

OP suggests alternative of "...or someone else signed for the package..."


I was going by the title. It clearly states 'courier forged signature'?
warlord11121/03/2019 12:49

I'm not blaming Yodel neither im blaming eglobal, however it seems like … I'm not blaming Yodel neither im blaming eglobal, however it seems like someone, a complete stranger signed for it. it could be driver itself or someone else, i have no idea. But here the thing, on proof of delivery it says i was the receiver and that its my signature. i haven't received anything neither did i sign for anything and that signature is completely different from my signature


I would contact Yodel directly then. They have a, duty to chase that up for you. If no luck then it's probably best to to go down the PayPal/credit card route.
awiew4 m ago

I was going by the title. It clearly states 'courier forged signature'?


most likely to be the case because on proof of delivery it says i was the actual reciever and that it is my signature.

there is massive difference between the signature because my signature is hella simple and whereas the signature on proof on delivery is completely different
warlord11121/03/2019 11:36

i will do that, cheers mate.well i paid using PayPal but my payment method …i will do that, cheers mate.well i paid using PayPal but my payment method was credit card


S75 does not apply when paying off a credit card for goods via Paypal.

I dont get why OP is being directed to Yodel, he has no business with them. Contact the seller it's their problem.
samosa21/03/2019 13:10

S75 does not apply when paying off a credit card for goods via Paypal.I …S75 does not apply when paying off a credit card for goods via Paypal.I dont get why OP is being directed to Yodel, he has no business with them. Contact the seller it's their problem.


i contacted both of them. Seller is the one who showed me the proof of delivery from Yodel

i have never been in a situation like this, always received my parcels so im not too sure what to do
warlord11121/03/2019 13:13

i contacted both of them. Seller is the one who showed me the proof of …i contacted both of them. Seller is the one who showed me the proof of delivery from Yodeli have never been in a situation like this, always received my parcels so im not too sure what to do


Could you perhaps show us a screenshot of the tracking route where it says delivered on the Yodel website? It might provide a bigger picture for those answering this thread.
awiew21/03/2019 13:17

Could you perhaps show us a screenshot of the tracking route where it says …Could you perhaps show us a screenshot of the tracking route where it says delivered on the Yodel website? It might provide a bigger picture for those answering this thread.


do you mind if i PM you screenshot directly? ill provide the proof of delivery aswell if you want
warlord11121/03/2019 13:18

do you mind if i PM you screenshot directly? ill provide the proof of …do you mind if i PM you screenshot directly? ill provide the proof of delivery aswell if you want


That's fine mate, I just wanted to see what it actually looked like. They usually show when it was collected, 'at depot' and 'delivered' etc.
awiew40 s ago

That's fine mate, I just wanted to see what it actually looked like. They …That's fine mate, I just wanted to see what it actually looked like. They usually show when it was collected, 'at depot' and 'delivered' etc.


yh it showed all that. hold on, ill pm you
warlord11120 m ago

i contacted both of them. Seller is the one who showed me the proof of …i contacted both of them. Seller is the one who showed me the proof of delivery from Yodeli have never been in a situation like this, always received my parcels so im not too sure what to do


First contact is with the foreign merchant. If the merchant is unhelpful, second contact is the payment processor (you state PayPal). Third contact is credit card provider, that will likely (and reasonably) show no interest and refer you to PayPal. You could attempt to extract a response from the courier but the courier may reasonably decline to respond as you are not the courier's customer, plus you have been seen to openly suggest the courier is somehow complicit with your non-receipt of item.
You could of course use the web to state that the merchant's courier has somehow had it away on their toes with your item, but possibly unfounded remarks may attract unexpected/unwanted attention.
Judging by the screenshots someone else has clearly signed for it. And it is also showing delivered on the Yodel tracking website. Either with a neighbour or the courier would know what happened to it from the looks of things.
This happened to me in December with hermes. Someone signed for my parcel while it was still in their depot. Bad forgery of a signature but I had to prove it wasn't me who signed it. Ask yodel for the GPS data of where the van was when the parcel was signed. They are all tracked. When hermes looked into that they realised it had been signed in their own depot and I got a confirmation letter from hermes stating just that and i emailed that to the seller (in my case via eBay) and I got refunded
Also put a review on trust pilot , they will reply straight away!!!!
What have Eglobaluk and Paypal said when you said the delivery signature is a forged?
nadhaw21/03/2019 13:50

This happened to me in December with hermes. Someone signed for my parcel …This happened to me in December with hermes. Someone signed for my parcel while it was still in their depot. Bad forgery of a signature but I had to prove it wasn't me who signed it. Ask yodel for the GPS data of where the van was when the parcel was signed. They are all tracked. When hermes looked into that they realised it had been signed in their own depot and I got a confirmation letter from hermes stating just that and i emailed that to the seller (in my case via eBay) and I got refunded



As above, on these systems they generally also obtain a geo-code from the device upon signature capture, along with time stamps etc, these may not always be customer facing information though. If it was a third party delivering, when they logon to the app to complete the deliveries the system will track the device, if own vehicle they will have vehicle tracking. All these add up to a burden of proof that the courier visited your location.
cecilmcroberts1 h, 46 m ago

As above, on these systems they generally also obtain a geo-code from the …As above, on these systems they generally also obtain a geo-code from the device upon signature capture, along with time stamps etc, these may not always be customer facing information though. If it was a third party delivering, when they logon to the app to complete the deliveries the system will track the device, if own vehicle they will have vehicle tracking. All these add up to a burden of proof that the courier visited your location.


Yes and you need to get in touch with the carrier and request that information. The easiest and quickest way I found was to email the CEO office, they handed me all this information within a day including an apology and the email to pass on to eBay confirming it was not delivered to my address
Post a comment
Avatar
@
    Text

    Discussions

    Top Merchants