COVID-19 - Costa Coffee update - Cashless in all stores and seating areas closed tomorrow. Reusable cup discount honoured but can't be used

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Posted 18th Mar
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"As the Nation's Favourite Coffee Shop, we are committed to providing you with a clean and safe environment. The safety of our customers and our store teams is our number one priority, no more so than when operating in unprecedented times.

As we continue to follow the advice and recommendations from the Government and health authorities, we have made several changes to our stores to help support in social distancing.

Starting from tomorrow, all stores will be cashless and seating areas will be closed for customer use to help support government guidance on social distancing.

We will serve all drinks in takeaway cups and food in takeaway packaging. We won't be able to serve you your drink in your reusable cup but we will honour our 25p discount if you bring it into store. All stores will also have a more limited food range but we will be sure to stock Costa Coffee favourites and make sure we have choice available for all dietary requirements and preferences.

We truly believe these changes will help us protect you and our store teams.

We would like to thank you in advance for your support and assure you that these changes are temporary and will be regularly reviewed.

These are difficult times and where we can provide a safe and familiar environment in your community, we hope to do so."
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4 Comments
I always thought the reusable cup thing was a good idea but pretty gross for the person making the coffe as you have no idea where that's been
Same thing with Greggs, seating closed. Toilets also closed, contactless encouraged but cash still accepted.
jamie1518/03/2020 17:50

Same thing with Greggs, seating closed. Toilets also closed, contactless …Same thing with Greggs, seating closed. Toilets also closed, contactless encouraged but cash still accepted.


Will Costa Express machines still allow cash payments in stores where you take the receipt to the till do you reckon?
andrewworrall118/03/2020 17:50

Will Costa Express machines still allow cash payments in stores where you …Will Costa Express machines still allow cash payments in stores where you take the receipt to the till do you reckon?


Up to the store.
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