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CPW (Orange) contract upgrade

Found 7th Jan 2010
Hi,

I am currently with Orange delivered by CPW. I am left with
Can anybody please suggest me any good deals they have got to upgrade/ renew contract etc from CPW being an existing customer?

4 Comments

Unless your desperate for a new handset you'll always get a better offer when you're out of contract (it just the way the system works) if you upgrade early they'll just add the remaining months to the new contract, so if you sign for a new 18 months when your 2 month from the end of your current one, it'll really be 20 months.

You'll also probably get a better deal going to Orange direct.

Original Poster

Thanks Steve.

I have already bought a T-mobile pulse to keep orange sim live once i am outdoor. So, there is no question about getting a new handset. I will try to continue with orange if they offer me few hundred mins for few quids (less thn their sim only plan) otherwise i can get indoor reception from only vodafone in my area so that would be my next choice.

Will orange contact me directly as CPW is doing?

No, you'll need to call them.

Call upgrades and whatever they offer you say no and ask for your pac code (to move to another network, don't worry you don't need to use it or even move).
This gets you through to retentions (who have the better offers), its their job to try to keep you. Whatever they offer you just keep saying, 'Is that really the best you can do?'. Just bear in mind, they have limits.
When you get something close to what you want just accept it.

Best time to call is weekdays between 9 and 6, that's when most agents are in and they can take time to play with the system to get you the best offer. If you get no where with your first call, just call back the next day and talk to someone else. Agents that have been there a while know how to play the system to get the best out of it for you.

When you've get a deal, write it down and get the agent to confirm it, get their name and ext number (in case there's a problem later). And remember that any new plan (text/minutes/internet) only kicks in on your next billing day, not necessarily right away, don't go using 'stuff' that not live yet.

Good luck....

Original Poster

steve1221;7470633

No, you'll need to call them.Call upgrades and whatever they offer you … No, you'll need to call them.Call upgrades and whatever they offer you say no and ask for your pac code (to move to another network, don't worry you don't need to use it or even move).This gets you through to retentions (who have the better offers), its their job to try to keep you. Whatever they offer you just keep saying, 'Is that really the best you can do?'. Just bear in mind, they have limits.When you get something close to what you want just accept it.Best time to call is weekdays between 9 and 6, that's when most agents are in and they can take time to play with the system to get you the best offer. If you get no where with your first call, just call back the next day and talk to someone else. Agents that have been there a while know how to play the system to get the best out of it for you.When you've get a deal, write it down and get the agent to confirm it, get their name and ext number (in case there's a problem later). And remember that any new plan (text/minutes/internet) only kicks in on your next billing day, not necessarily right away, don't go using 'stuff' that not live yet.Good luck....



Cheers Steve.

I will do accordingly. Let see what they offer me or let me think to actually switch my connection and get reception indoors.
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