Groups

    Cracked Laptop Screen - 3 months old - possible inherent fault what can I do?

    I received an Acer Aspire one 751 model for my birthday at the end of September. On 22nd December I had used it turned off and closed the lid. About 2 hours later I switched it on, and was greeted with a white screen with a black crack from bottom right to top left.
    In this time it had been sitting on the table, and had not been touched.

    found this link on the web:
    netbookchoice.com/200…ep/

    found other people had had similar experiences, but most notably that Acer weren't taking any responsibility.

    This morning, received a call from the retailer who I returned it to (with receipt - how hard for a birthday present!) that they had sent it off and that Acer had got back in touch with them, and surprise surprise, it was a chargeable repair! £125 in total, for a netbook worth £249 brand new!

    Retailer was helpful, gave me contact number for Acer. Called Acer, spoke to the rudest man on Earth, who actually put the phone down on me and was being condescending to me from the word go, and told me to take the Retailer to Small Claims.

    Now..........whats the next step? I know I haven't caused any damage to the laptop - unless leaving it on a table with nothing around it is causing damage. Acer don't want to know, retailer don't want to know.
    Consumer law states that it is down to who to prove that there isn't a manufacturing problem? Does the link provided give me enough to go on with this? Is Small Claims the right way to go?

    Any ideas would be great, as I would expect that a laptop would have lasted longer than 3 months, and that the crack would have had to have been caused by considerable force, which would leave other marks evident (of which there aren't any!)


    What do I do?

    8 Comments

    Try trading standards, but a split screen is usually caused by pressure on the lid.

    Banned

    Personally speaking with no hate, i don't believe you.

    While some models of laptop (or anything else) do have issues - like the new mac for instance - I have never known a screen crack from one side to another because of a pressure issue etc.

    it just wouldn't happen - suggest you ask your friends/family/dog and/or cat whats happened, because I just can't believe a crack of that extent would occur because of a badly fitted screen.


    Adam2050;7381735

    Try trading standards, but a split screen is usually caused by pressure … Try trading standards, but a split screen is usually caused by pressure on the lid.



    have you ever known a screen crack diagonal from corner to corner without EXTERNAL pressure?

    Original Poster

    Adam2050;7381735

    Try trading standards, but a split screen is usually caused by pressure … Try trading standards, but a split screen is usually caused by pressure on the lid.



    vibeone;7381751

    Personally speaking with no hate, i don't believe you.While some models … Personally speaking with no hate, i don't believe you.While some models of laptop (or anything else) do have issues - like the new mac for instance - I have never known a screen crack from one side to another because of a pressure issue etc.it just wouldn't happen - suggest you ask your friends/family/dog and/or cat whats happened, because I just can't believe a crack of that extent would occur because of a badly fitted screen.have you ever known a screen crack diagonal from corner to corner without EXTERNAL pressure?




    I was in the house alone at the time. No pets, and nothing on the laptop.
    The lid is extremely thin, but it seems other have had this problem too in the link

    I've worked with laptops for the last 10 years, and even when trying to damage one, have never seen this kind of damage on the screen, so its stumped me.
    Also, think I've read somewhere about them getting over hot, but again, I've never seen any damage from heat to screens before

    The contract lies between you & the retailer. If the laptop is under 6 months old, the burden of proof is for the retailer to prove the fault was not inherent. This is known as reverse burden of proof & more info can be found ]>>>HERE.

    Original Poster

    The Therapist;7381988

    The contract lies between you & the retailer. If the laptop is under 6 … The contract lies between you & the retailer. If the laptop is under 6 months old, the burden of proof is for the retailer to prove the fault was not inherent. This is known as reverse burden of proof & more info can be found ]>>>HERE.



    so Acer, whilst being naughty and telling me what to do, are correct?

    If I can't prove that nothing indeed happened to it (dropped, etc) they have to prove it happened, and they'd have to have an independent report?

    Is that correct?

    Original Poster

    Does anyone know if Small Claims can be started against a business?

    bassman_uk;7382621

    Does anyone know if Small Claims can be started against a business?



    That's what it's there for :thumbsup:

    Original Poster

    Captain Hook;7382746

    That's what it's there for :thumbsup:



    cool.wasn't 100% sure. Will see what the retailer has to say, then if no joy will start down that route.
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. Surprise! The HUKD Summer Flamedeer Hunt 2017 **OFFICIAL THREAD** (trading …278966
      2. Labour MP Naz Shah retweeted calling for abused white girls to shut their m…1635
      3. What is there free to do in your town?25
      4. Entitled to overtime to be included in your holiday pay1020

      See more discussions