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    CRASH DUMP

    Several times the last few weeks, blue screen comes up on computer with lots of white writing, jist says CRASH DUMP...MEMORY MANAGEMENT and lots of other words I don't get chance to read before computer switches off and eventually starts up again.

    Daily virus checks and scans all OK

    Laptop 11 months old, everything else works fine.

    Anyhelpful diagnosis or non techy suggestions appreciated

    20 Comments

    lol dell laptop, sounds like the problem I am having.
    What os are you using??

    If you have the original disc (XP only, disc not needed for vista AFAIK) go to start menu -> Run -> type command -> you'll get a DOS prompt window then type -> scannow /sfc and hit enter (be sure to include the space.) this will then check and repair windows installation files
    This can also be done using a DOS prompt by interrupting windows boot up (F8 during boot up i think)
    HTH

    bumped as i had to edit my post (tired and forgetting stuff)

    The first question have you changed anything before this started happening such as updated a driver or installed more ram or hardware? If not then you may have faulty piece of hardware given the intermittent nature of the problem, I'd check your system event logs by right clicking My Computer, click Manage, eventviewer and then system. It's normal for this to be filled with many entries, scroll to the date and time of the last crash and you should see a red warning or similar - open this event up and I'm guessing you may have something like "The computer rebooted from a bug check. The error was 0x0000323 0x0001233" etc. These numbers (the stop code) may give a hint at what the problem is plus it's worth having a look at the events that occurred just before the crash as there may be something happening which then triggers the crash.

    You can stop the machine restarting when it bluescreens (which should also give you the stop code and error) by right clicking my computer again, this time click properties, then advanced, settings (under start up and recovery) and untick 'Automatically restart' under system failure.

    John

    Sounds like a faulty memory module.

    kjbenja;4125881

    Sounds like a faulty memory module.



    I agree with that

    If you have two mem modules installed, try running it with only 1 installed (it will be slower). If it crashes then try it with the other mem module only installed. If it then works then you know which one is faulty :thumbsup:

    bargain surfer;4125802

    If you have the original disc (XP only, disc not needed for vista AFAIK) … If you have the original disc (XP only, disc not needed for vista AFAIK) go to start menu -> Run -> type command -> you'll get a DOS prompt window then type -> scannow /sfc and hit enter (be sure to include the space.) this will then check and repair windows installation filesThis can also be done using a DOS prompt by interrupting windows boot up (F8 during boot up i think)HTH



    thanks did'nt know about this one

    Original Poster

    Will try the run and DOS thing.

    What is a memory module, where can I find it and what do I do with it?

    Almost up to the 1yr warranty so need to get diagnosed soon.

    If you still have problems, right click My Computer, choose manage. Click the Advanced tab, then under "startup and recovery" click Settings. Untick the box that says Automatically restart.

    This wont fix the issue, but it will make it that when the blue screen error happens it wont disapear off your screen straight away.

    JohnMCL asked if you had added any new hardware or software or done any updates just before you started experiencing the problem?

    Post back with the exact error as it is displayed in the blue screen message.

    ty the DOS thing just type scannow /sfc at the prompt
    If it's under warranty don't waste your time opening it, just send it back for repair.

    Original Poster

    Thanks guys

    Please don't laugh.....could not do the DOS run thing, did not find it!

    did try other stuff manage, event viewer Said 39 errors in last 7 days but very little info, no date. Fiddled about and found the Windows diagnostics which told me thatI had far too many things acitvated at start up. This was affecting CPU and startup, whcih has been a problem and causing daily errors.

    So have disabled lots of them, no idea what half of them were. Probably will never find this again..

    So will see how it all goes. Not sure this has fixed the crash dump problem.

    Original Poster

    Knew it was too good to be true

    Just happened again. Managed to read the top of the blue screen, said BAD POOL CALLER beofre collecting info for the crash dump.

    Looks like will have to contact Dell

    dmccabe;4151529

    If you still have problems, right click My Computer, choose manage. … If you still have problems, right click My Computer, choose manage. Click the Advanced tab, then under "startup and recovery" click Settings. Untick the box that says Automatically restart.This wont fix the issue, but it will make it that when the blue screen error happens it wont disapear off your screen straight away.JohnMCL asked if you had added any new hardware or software or done any updates just before you started experiencing the problem?Post back with the exact error as it is displayed in the blue screen message.

    Original Poster

    When I go to my computer then manage, cannot see any advanced tab and cannot find settings (winsdows vista).

    No new hard or software, occasional memory stick use only to transfer some documents

    only exact error I can see said BAD POOL CALLER

    went to Google and dowloaded a registry cleaner which found 2,000 faults but wants me to pay £30 to get rid of it (cannot see the prog to unistall now either).

    Whats your os?
    Whats your laptop?
    What antivirus are you using?

    Original Poster

    Dell Vostro

    Avg antivirus

    iglimpse;4191286

    Dell VostroAvg antivirus



    Is it a Vostro 1500?
    Cos if so, I have the same problem as you.
    Ive narrowed my problem down to either a driver problem or a problem with avg.
    If you look in the event viewer for bug checks, it will say what the stop error is. Then you should be able to google it and that should narrow it down for you.

    Original Poster

    deathtrap3000;4191387

    Is it a Vostro 1500?Cos if so, I have the same problem as you. Ive … Is it a Vostro 1500?Cos if so, I have the same problem as you. Ive narrowed my problem down to either a driver problem or a problem with avg. If you look in the event viewer for bug checks, it will say what the stop error is. Then you should be able to google it and that should narrow it down for you.



    Got a registry cleaner which seems to have cut down many of the crash dumps, until this week. Unless I use the registry cleaner daily, keeps occuring. Registry cleaner ALWAYS says I have 14 things that need repairing.

    What are the 14 items, does it give you any details?

    John

    Original Poster

    All very similar to this:
    ( The Key .nef under KEY_CURRENT_USER\Software\microsoft\windows\currentVersion\explorer\fileexts contains a bad path for the value )

    All 14 say very similar things, slight differences only but cannot copy all of them
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