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    Creative Zen V Plus not recognised by windows 7 - HELP

    I've recently got a new computer running windows 7 and have just tried to use Zen Media explorer on this for the first time to add some CDs but it just says "your player is not connected". I have checked on the creative site in case I needed new drivers
    tinyurls.co.uk/C6533
    but the Zen isn't listed there.
    Does this mean Creative are no longer supporting the Zen - any help REPPED....thanks

    18 Comments

    sorry i can't help but i have exactly the same problem so i'll be keeping an eye on this

    Original Poster

    Oh well, at least I know it's not just me or my computer...let's hope someone can sort us both out

    If you go to device manager is it showing up under MTP devices?

    have you got the latest firmware, check ]this site
    i think thats the right player?

    Original Poster

    It is showing up as a device and has a little icon saying "My Zen" so the computer knows it is there.

    agnes;8952066

    It is showing up as a device and has a little icon saying "My Zen" so the … It is showing up as a device and has a little icon saying "My Zen" so the computer knows it is there.



    And it doesn't have a warning sign next to it in device manager?

    Original Poster

    dungavel;8952114

    And it doesn't have a warning sign next to it in device manager?



    No, no warning signal

    Original Poster

    Narfette;8952030

    have you got the latest firmware, check ]this sitei think thats the right … have you got the latest firmware, check ]this sitei think thats the right player?



    Thanks for the thought - that is the right player but I have already tried that.

    Ok, am playing this as a bit of a shot in the dark but I have had a similar issue with a Sansa Fuze on Ubuntu but bear with me as this solved the problem for me.

    Most Mp3 players have the option to set the device type to either MTP (media transfer protocol) or MSC (mass storage controller, also known as UMS). MTP can be problematic with some installations but MSC can also cause issues! (I never said this would be easy:-D ).

    It is worth trying to see if your Zen has the option, in settings, to swap between the connection types and seeing if either work.

    HTH

    Dave

    i assume youve also tried resetting the player? - holding down the reset? (as long as theres no music on there already - as this will probably wipe it)

    ive also just read on a forum that windows media player can sometimes interfere - do you know if you updated it recently? could try rolling back the media player - see if that helps

    Original Poster

    Many thanks for all the ideas that people offered - none of them worked BUT I have now found a work around...Although I can't get the Zen V Media Explorer to work at all, you can copy CDs to the Zen in a two stage process.

    Just open Windows Media Player and check the "rip settings" for the quality you want and also to save in MP3 format, then choose "Rip CD" and off it goes. Once it has finished it looks like you should be able to drag the file to "My Zen" which is shown in the player but I can't make it work. But all you have to do is open "libraries", find the CD in the Music library and you can then drag it to the Zen icon. As you hover over the icon it open up your folders and you can drop it where you want.

    At least it means I can still add stuff to my Zen V but what a shame creative aren't providing new drivers for this...

    Ive got a creative zen touch, the bloody fun & games i had with that when they released media player 10, it stopped recognising the player, it was driving me nuts :x I had to roll back to media player 9, have you tried the creative forum ?

    Banned

    youve got to run the software in xp mode.........

    i had same problem with an old player recently, messed around for hours

    Original Poster

    casparwhite;8955749

    youve got to run the software in xp mode.........i had same problem with … youve got to run the software in xp mode.........i had same problem with an old player recently, messed around for hours



    I did think of that but I couldn't find any place to change the compatability

    Banned

    agnes;8955781

    I did think of that but I couldn't find any place to change the … I did think of that but I couldn't find any place to change the compatability



    right click on the programme and click troubleshoot compatibility

    I had the same problem. I have creative zenVplus, the ting I did is I went to Device manager, the device was in yellow, so I pressed UPDATE driver and ..... it worked, windows 7 found a driver online, and now everything works. Good luck!

    surfer9bg

    I had the same problem. I have creative zenVplus, the ting I did is I … I had the same problem. I have creative zenVplus, the ting I did is I went to Device manager, the device was in yellow, so I pressed UPDATE driver and ..... it worked, windows 7 found a driver online, and now everything works. Good luck!



    what version / name etc is ur driver?
    i'm using windows 7.
    When i clicked update driver, it says my driver is already the most updated x.x but my player still cannot be detected.

    surfer9bg

    I had the same problem. I have creative zenVplus, the ting I did is I … I had the same problem. I have creative zenVplus, the ting I did is I went to Device manager, the device was in yellow, so I pressed UPDATE driver and ..... it worked, windows 7 found a driver online, and now everything works. Good luck!



    Done! Thanks, surfer9bg! Had exactly same issue with Zen V but followed instructions above and now works perfectly.
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