Currys Care Plan - mishap or misuse?

Still seem to be unable to post in Ask, so asking here:

Bought an Asus Transformer from Currys about a year ago which has stopped charging (charger works ok to charge my phone). Took it in to Currys and they showed me that the metal around the charging port was a bit bent which suggested that I'd used it with the charger plugged in and the lead pulling at an angle (which indeed I probably had) and were able to get it to charge by propping up the charger plug with a biro. Said they could return it to Asus or I could myself, but said if they did they'd have to report their "findings" and I might have more chance of Asus accepting it as a warranty repair if I returned it myself.

Haven't contacted Asus yet and as it's approaching the end of the 12 warranty Currys have sent me an invitation to take out a Care Plan extended warranty. I'd normally avoid extended warranties like the plague, but as it covers "mishaps" (they seem to carefully avoid the word "accidents") I'm wondering whether it would be more likely to be repaired under a Care Plan than under Asus warranty - or would they exclude the charging fault as due to misuse rather than mishap? And if I am to take out a Care Plan is it better not to first send it to Asus for a warranty repair in case they flag it as misuse and report it as such to Currys if Currys later return it to them for a repair through Care Plan?

7 Comments

Is the price of a new Transformer cheaper than the Currys Care Plan?

Depends on your personal situation. Do you have contents insurance at home that covers accidental damage of items? I never buy extended warranties, they aren't real. All electronic items are covered for at least 5 years under 'Sale of goods Act'. Currys are just trying to pass the buck over to ASUS here and hoping you get bogged down in bureaucracy then give up.

In your situation I would tell them "It is an expensive and portable item, and therefore should be resistant to everyday wear and tear. Since it broke within less than 12 months it was faulty at the point of sale and I require a refunds under the 'Sale of goods Act'. They'll say no, so send another saying that if they don't you'll take them to small claims court. They'll say no again. Send them one more letter saying "final chance before small claims court, which I'll file in 10 days". 9 times out of 10 they'll say "this is no admission of guilt and a one off offer, but we will refund". The remaining 1 time you file with small claims and they send you the same refund accepted letter a couple days before the court date. Between myself and my friends we've had the exact same thing at least 10 times now. I got a grand back for a telly that just died out of the blue 2 years after purchase in 2011.

Edit - It looks like this law was replaced by a slightly weaker one in 2015. Sorry for the bad info. If the problem was discovered within 6 months then they have to prove it was not present at point of sale or you get a refund. After 6 months you need to get an expert to write an opinion that it was present at point of sale. This could be as easy as getting a local computer tech to write "I see a lot these come in with this fault, it is an error in the manufacturing process".
Edited by: "TheForsh" 9th Apr

TheForsh

Depends on your personal situation. Do you have contents insurance at … Depends on your personal situation. Do you have contents insurance at home that covers accidental damage of items? I never buy extended warranties, they aren't real. All electronic items are covered for at least 5 years under 'Sale of goods Act'...



"Consumer Rights Act 2015" if purchased on or after 1 October 2015.

They're doing you a solid telling you Asus would be more likely to accept the return. Why haven't you contacted them?

You broke it by tripping over the wire.

The warranty would cover you for mishaps, if you the mishap hadn't occurred before you took out the insurance!
Edited by: "MSK." 9th Apr

I think they've done you a favour. How much is the extra warranty?

Take the care plan. Asus will tell you to get lost. They will be able to tell what's happened also even though part of it is their fault for fitting such a ridiculous type of charging port as many others do. I have always been against the micro b usb connection. It should always been a universal fitting as the type c. Know doubt invented by the same idiot who designed the scart lead, Macs have been using a magnetic connection for years which is universal and if you catch the lead when charging it simply disconnects.

Smartguy1

Take the care plan. Asus will tell you to get lost. They will be able to … Take the care plan. Asus will tell you to get lost. They will be able to tell what's happened also even though part of it is their fault for fitting such a ridiculous type of charging port as many others do. I have always been against the micro b usb connection. It should always been a universal fitting as the type c. Know doubt invented by the same idiot who designed the scart lead, Macs have been using a magnetic connection for years which is universal and if you catch the lead when charging it simply disconnects.


Only magnetic on the MacBook but I think that's now USB C anyway.
Post a comment
Avatar
@
    Text
    Top Discussions
    1. Help O2 wont repair my sony experia xz926
    2. How easy is it to get a refund from Halfords?1020
    3. Anyone ever had a ginormous box from amazon with virtually nothing inside?45
    4. Raspberry pi as router for vpn23

    See more discussions