Currys customer service was brilliant!

I took back a faulty dvd player today to Currys and the man who served could not have been more helpful.
I know on here Currys and their staff get slagged off sometimes, but I thought I'd give them some praise as they just dealt with the refund swiftly and politely (ok, it was a gift card refund not proper refund, but that's fine).
As the dvd player was 11 months old they could have fobbed me off with sending it off to be fixed, but no, they couldn't have been more helpful.
Top marks Currys!

9 Comments

This is 95% luck as well SS, as depends on the person who served you as well. In this case you have 100% on your side.

Original Poster

heovang

This is 95% luck as well SS, as depends on the person who served you as … This is 95% luck as well SS, as depends on the person who served you as well. In this case you have 100% on your side.



True, I had an issue with the DVD player before (11 months ago) and funnily enough it was the same chap who was amazing and just replaced it for me, but the whole team at the store I went to seem great and the manager was on the ball too.
They couldn't have been more helpful, and I think it's nice to give them some praise when it's due, the number of 'DSI group are crap' threads I have seen it's nice to give praise when it's due.

Indeed its nice to give praise where praise is due. Especially in light of Curry's, Dixons etc getting a beating on Watchdog this week. Which branch of Curry's has the good member of staff?

I think most of the staff in these shops get shot down a lot. A good chunk of them will actually want to help a customer out by being tech savvy, the only thing is most of the people that go into currys are chavs who dont care and want everything for £10

Banned

I suppose even Hitler did some good in his life.

Are you sure it wasn't John Lewis you went to by mistake. Photo of receipt required to verify!!

Clearly this associate has not been throu the Curry's Training or they are trying to work smarter knowing BestBuys from the USA have started opening stores.
Now that will be a challenge for the likes of Currys and Dixons to meet BestBuys high standard of customer service.
The likes of John Lewis will be OK.

simone10

Which branch of Curry's has the good member of staff?



What he said.

Are you sure this wasn't a dream?

Banned

master_chief

I suppose even Hitler did some good in his life.



what a comment,wow just wow master_chief!
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