Currys - laptop, £35 for memory stick I don't want.

22
Found 30th Dec 2015
Please treat me like a PC moron if you wish but here is my question. Just reserved a laptop and hard drive passport at Curry's. They just called to say that the laptop has been opened and backed up ? onto a memory stick and that the memory stick is £35 extra. Haven't a clue what he was talking about, didn't ask them to do any of the above and therefore cancelled the reservation. Anyone enlighten me?
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22 Comments
i suspect they were trying to sell you this service.

knowhow.com/uk/…=uk

30 quid to transfer your old data to a new machine. course it could be something else but suspect they are juat being muppets.
They probably took a back up of the operating system for you, this allows the refresh and reinstall action of the operating system at a later date. You might do this is there is corruption to the software or want to clear down the laptop so it runs smooth again. Handy service, but I wouldn't be paying for it. Just tell them you don't want it and they might reduce the price. Handy to have for a fiver or a tenner.
Or it might be what poster number 1 says lol
Sounds like a load of rubbish to me, either they are trying to make an extra £35 by selling you the stick with the installation media onit or it was an open box item and they wanted a justification for the box being open.
ibblackberry1 your answer appears to resemble what the adolescent on the phone was trying to explain to me. I said I didn't want it, he said that the product couldn't be sold without it. Did I want the items or not?...I said no and he hung up. Twitter complaint made.
Ask them how much they want for it open box?
diabeticguy

ibblackberry1 your answer appears to resemble what the adolescent on the … ibblackberry1 your answer appears to resemble what the adolescent on the phone was trying to explain to me. I said I didn't want it, he said that the product couldn't be sold without it. Did I want the items or not?...I said no and he hung up. Twitter complaint made.



They did the same to my brother but put it on cd's instead of a memory stick. We went to the store and long story short, got it for free or near free.
Just spoken to CS and they are currently on the phone to the store, it appears that I may get the backup stick gratis. I was not after freebies, I was happy to pay my way. Just needed feedback as to what was going on. I appreciate the feedback guys, please know that some of us really have no idea about these things and your opinions/input really do help.
they're probably on commission so trying to sneak it through. ..

Twitter complaints seem the most effective! !
I stood waiting for a collection and listened to the sales pitch on why the bill came to £35 more than the guy expected.
It's not like you can't do the same thing from Windows 8 yourself, you need a 32gb USB stick and press almost 4 buttons.
Listening to it was enough to make me not buy from curry's on that occasion, just hate the forced up sale
Dont buy from currys .Simple
Let me get this right...

You only reserved a laptop, and they opened up a brand new product and did a USB back-up for you. Is this a joke?

Not only have they broken the seal on a new product, they have then wasted their time doing this. And the customer is most likely to say they don't want it anyway.
Surely this is now a 2nd hand item. I hope your not intending on paying full price?
i wouldn't accept an open item now from someone who is either clueless or a liar, especially at the time of year with most returns
Took the code given from head office to allow for the memory stick (£35 discount) staff member was having trouble entering the code into his pc, he suggested that he would just delete the memory stick from the order thus not having to deal with the code; I suggested that the code allowed him to process the memory stick and the charge would be waived. He then said in a voice loud enough for the store to hear ''so you want the memory stick but you don't want to pay for it' manager was called and he got it with both barrels. Asst. manager was called and he spent 40 minutes attempting to placate me. I just give up !
diabeticguy

Took the code given from head office to allow for the memory stick (£35 … Took the code given from head office to allow for the memory stick (£35 discount) staff member was having trouble entering the code into his pc, he suggested that he would just delete the memory stick from the order thus not having to deal with the code; I suggested that the code allowed him to process the memory stick and the charge would be waived. He then said in a voice loud enough for the store to hear ''so you want the memory stick but you don't want to pay for it' manager was called and he got it with both barrels. Asst. manager was called and he spent 40 minutes attempting to placate me. I just give up !


You should complain to Head Office tbh.
Too right you should get the memory stick for free. The staff in them places are idiots. I remember looking at the laptops and I purposely asked a staff member about RAM and processors and all of what I was told was wrong, they obviously assume we know nothing about computers.
that's reason for further complaint to be honest. no need to embarrass you like that. i always try to stay calm, but my blood boils when i even have to think about going into currys (and unfortunately that's happened twice in as many weeks recently with some actually cracking deals).
their staff would need a fortnight's boot camp just to bring them up to the lower echelons of incompetent. it still amazes me how they have weathered the high street storm and have emerged stronger (and in alliance with another joke of a company, CPW)
bought a laptop from currys and a sticker on the box said was ready for use and a usb stick was inclued in the box but they made me pay £35 for a usb stick is this right or wrong
the £35 USB is not compulsary. you can simply refuse it; they tried to do this with me last week but i said no. anyone can make a USB install using the windows media creation tool, seems a quick money making scheme to me.

stand your ground. if they had opened the box i would either make sure i get a sealed unit or a decent discount for it being open box.
Last week I bought a laptop for my son and as I was in a hurry, distracted by my son, the sales assnt assured me that I needed to buy a USB with windows back up in case windows crashed. I was in a rush and had a vision of JJ crashing his new PC within a day before I could back it up, so broke one of my own cardinal rules – never make a decision when the other party has all the information. Unsurprisingly, when I got home and had time to google this issue, I find it is a scare-mongering scam. So today after trading in my old laptop I ask for a refund from the sales clerk. The sales clerk informs me that he cannot do a refund because it is a service and blah, blah, blah. I ask to speak to a manager. He sends me over to a desk with a disgruntled looking lady on it. She goes to speak to a person on another desk whom I can see shaking his head, so I make my way over.He says they can’t do a refund because it took them 2 hours to do the backup, but they can offer me a better price.

Now I was not in a rush and had info about what’s going on, it’s a little opportunity to do some proper challenging:

“Sorry, are you saying that you cannot give me a refund because it took 2 hours for your USB to be loaded with this format?
“yes it took 2 hours”
“did you sit there for 2 hour tapping away or did you spend a minute plugging in USB ports for pre-prepared back up of which it may or may not have taken it 2 hours to do?”…
“I’m just saying it took 2 hours”

“what I’m not clear on is, did you work for 2 hours or did your UBS upload for 2 hours?”
“well the USB..”
“so just to be clear, you are saying you cannot offer me a refund because your USB did 2 hours of work, is that right…? so my refund depends on the amount of work your USB did?.. you know what, I’m going to start taping this conversation (gets out phone) so I have an exact account of your policy because I’m pretty sure you are violating consumer rights laws so when I take it up with trading standards…”

To cut a long story short I was directed back to the counter with a full-refund. I think I will be purchasing only from John Lewis from now on. Anyway, always say ‘No’ to any extras unless you have researched them in advance, and try and avoid Curry’s. Staff and ethics suck.
felix.economakis4 h, 13 m ago

Last week I bought a laptop for my son and as I was in a hurry, distracted …Last week I bought a laptop for my son and as I was in a hurry, distracted by my son, the sales assnt assured me that I needed to buy a USB with windows back up in case windows crashed. I was in a rush and had a vision of JJ crashing his new PC within a day before I could back it up, so broke one of my own cardinal rules – never make a decision when the other party has all the information. Unsurprisingly, when I got home and had time to google this issue, I find it is a scare-mongering scam. So today after trading in my old laptop I ask for a refund from the sales clerk. The sales clerk informs me that he cannot do a refund because it is a service and blah, blah, blah. I ask to speak to a manager. He sends me over to a desk with a disgruntled looking lady on it. She goes to speak to a person on another desk whom I can see shaking his head, so I make my way over.He says they can’t do a refund because it took them 2 hours to do the backup, but they can offer me a better price. Now I was not in a rush and had info about what’s going on, it’s a little opportunity to do some proper challenging: “Sorry, are you saying that you cannot give me a refund because it took 2 hours for your USB to be loaded with this format? “yes it took 2 hours” “did you sit there for 2 hour tapping away or did you spend a minute plugging in USB ports for pre-prepared back up of which it may or may not have taken it 2 hours to do?”… “I’m just saying it took 2 hours” “what I’m not clear on is, did you work for 2 hours or did your UBS upload for 2 hours?” “well the USB..” “so just to be clear, you are saying you cannot offer me a refund because your USB did 2 hours of work, is that right…? so my refund depends on the amount of work your USB did?.. you know what, I’m going to start taping this conversation (gets out phone) so I have an exact account of your policy because I’m pretty sure you are violating consumer rights laws so when I take it up with trading standards…” To cut a long story short I was directed back to the counter with a full-refund. I think I will be purchasing only from John Lewis from now on. Anyway, always say ‘No’ to any extras unless you have researched them in advance, and try and avoid Curry’s. Staff and ethics suck.


I know your post was a necrobump but it just goes to show that currys are still as bad as they were years ago
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