Currys PC World Topcashback woes

Posted 1st Sep 2021
Sharing my experience and would recommend staying away from Currys deals which need Topcashback for them to make sense.

£800 HP laptop bought in July 2020 which admittedly was an ok price but not great. There was 20% cashback on laptops with AMD processors at the time so would end up being a reasonable amount back and make the deal very good.

I've just had the cashback track at just over 13 months later. I've been chasing it through TCB customer service about twice a month and looks like Currys just don't respond. Yes I'm happy I got it in the end, no I do not think it should have taken that long.
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  1. Ashbeck's avatar
    Cashback is never guaranteed so I would recommend never basing a purchase decision on that (not that you did).

    Also, Curry's should be the last option generally. Their customer service is terrible if something goes wrong. I'm therefore surprised and happy you got the cashback tracked at last. (edited)
  2. OURworldhasended's avatar
    so you just have it tracked so far rather than paid out?
  3. JGav's avatar
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    OURworldhasended01/09/2021 12:09

    so you just have it tracked so far rather than paid out?


    It's now at Confirmed as of today, not yet gone to payable.
  4. smith2001uk's avatar
    I just had a mobile.co.uk one goto confirmed and then payable in a few days. It's been 'tracking' for 12 months. Hopefully it'll be payable in a couple of days
  5. Deedie's avatar
    This is exactly the reason why deals on here are not allowed to factor in any cash back as part of the deal. (edited)
  6. JGav's avatar
    Author
    smith2001uk01/09/2021 14:06

    I just had a mobile.co.uk one goto confirmed and then payable in a few …I just had a mobile.co.uk one goto confirmed and then payable in a few days. It's been 'tracking' for 12 months. Hopefully it'll be payable in a couple of days


    I've had a Broadband ones take a while. Normally when it's higher value.
  7. JGav's avatar
    Author
    Deedie01/09/2021 17:49

    This is exactly the reason why deals on here are not allowed to factor in …This is exactly the reason why deals on here are not allowed to factor in any cash back as part of the deal.


    Yeah, I get that. Was just frustrated because it was a significant amount and I was waiting for my TCB account to have enough it it for a new TV. I gave up waiting and new TV is arriving tomorrow.
  8. Jason_Smith6sH's avatar
    Currently waiting on a result from a similar offer on all hp envy laptops, 899 looked alot better with 130 cashback. I'm only six months in. Will be using it for a new laptop by the sounds of it. If it tracks.
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