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Currys price match promise ? ? ? nonesense

I have just been into my local currys store at around 12 today to ask them to price match with richer-sounds.

They said they were happy to do so providing the unit was in stock. They went away and came back and said richer-sounds didn't have any but they were willing to match their dixons price.

I rung richersounds 5 mins before I entered currys and they informed me they had 4 units in stock.

Its been bugging me all day so I rung richersounds (just before 5pm) - they told me they had just sold their last unit 10 mins ago.

Annoyed I decided to ring currys to lodge a complaint. they basically told me its at the managers say so whether they would do the deal or not. I understand that fact but why lie about the stock in another store?
Why state that they match any high street retailer within 30 miles.

Im convinced its because it would have under cut their price tag by £229 - so they decided not to bother.

17 Comments

Their price match policy changed ages ago. But basically they will only price match DSG group of websites but anybody else it has to be a store, because they can't compete with on-line retailers.

Original Poster

richersounds are a high-street retailer and they agreed to price match it.

My issue is that they told me richer-sounds had no stock when they clearly did

Do what I do and never set foot to buy any thing from DSG as all you get from them is poor customer service and hassel.

Currys did the same thing to me when I wanted to buy COD MW2 from there and told them to price match it to morrisons that were selling it for £26. They agreed to price match it as long it was in stock over there. What a surprise they rang them and then told me it was out of stock, even though I had just rang them from outside the store to check the stock levels. So I rang morrisons from my mobile in front of the manger asked about the stock levels and then told morrisons to repeat this to my ''friend'' and then currys gave the price match, but they weren't really happy with it. Got it for £22.50 at the end from currys.

all discount affects the P&L (profit & loss) of the store which affects the managers bonus.
All discount has to be cleared with the manager before doing it.
he or she gets final say.

charvelj

richersounds are a high-street retailer and they agreed to price match … richersounds are a high-street retailer and they agreed to price match it.My issue is that they told me richer-sounds had no stock when they clearly did



Why didn't you just buy from richer sounds?

Why didnt you phone Richer Sounds on your mobile and hand the handset to the person that said they were out of stock?

Original Poster

Richer sounds is very difficult to get to (well not that difficult) but my girlfriend has just passed her test and its in the next town with no parking.
Currys just seemed the logical choice for the price match and with the 10% difference it would have been a great saving.

I agree currys customer service is dreadful, Had so many bad experiences. Even when I lodged my complaint today they didnt give a damn.

You didnt read what I wrote

charvelj

Richer sounds is very difficult to get to (well not that difficult) but … Richer sounds is very difficult to get to (well not that difficult) but my girlfriend has just passed her test and its in the next town with no parking. Currys just seemed the logical choice for the price match and with the 10% difference it would have been a great saving.I agree currys customer service is dreadful, Had so many bad experiences. Even when I lodged my complaint today they didnt give a damn.


If you have had so many bad experiences surely not worth the hastle for the extra 10% - hopefully you have learnt from this and hopefully Richer Sounds will get some stock at the same price.

Although it is quite poor that they have lied about stock levels, they are completely within their rights. They are not obliged to sell to you even if you were to buy at their inflated asking price.

You should have just bought it from RS and got the 5 year guarantee with it. (I understand, you wanted a further 10% off, but meh).

I wouldn't want to come back to Currys with a problem with a tv!

Furthermore, it's likely the product SKUs were marginally different (as usual in DGSi) so that would explain a lot.

Hi do not agree with the comments above that they can do what they want. They have big posters saying that they will price match in certain circumstances (30 miles and retail store).

There is no condition other than this which in my book means they are in trouble with trading standards if they then fail to perform.

I had an issure in Cardiff branch yesterday and they said they would not match Richer Sounds prices. Actually Richer were out of the product I wanted so I could not in the end insist. However it is clear they are breaking the law.

Report them to trading standards every time - they will soon be stopped.

Currys posters in store state the price match.
They do not match Richer Sounds.

ronnnie1

Currys posters in store state the price match. They do not match Richer … Currys posters in store state the price match. They do not match Richer Sounds.



The thread you bumped is over two years old.

Comet will only price match when they want to.they are total liars when it comes to to this .

Robert4458

Comet will only price match when they want to.they are total liars when … Comet will only price match when they want to.they are total liars when it comes to to this .



They would do a good job to price match seeing as though they haven't existed for a least a couple of years!
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