Found 4th Mar 2008
I recently had a problem with the Price Promise at currys so I complained. This is the response back. See first post


Original Poster

This is a copy of the Email

Thank you for your e-mail dated 27th Feb 2008.

I apologise for the inconvenience cause. As different stores
have different policies, it entirely depends up on the manager
discussion to follow this policy. Please with do respect I again
apologies for this inconvenience.

If you require any further assistance, can contact
Curry’s Support on 0844561 1234.

Yours sincerely,

Mohit Gupta
Currys Support

This is well written with particular attention paid to resolving your complaint!

If it varies from store to store then they shouldn't have a price promise match policy.


If it varies from store to store then they shouldn't have a price promise … If it varies from store to store then they shouldn't have a price promise match policy.

I suspect it is a 'Price promised respect match policie' ;-)

What a load of bulls the reply from gupta says it all about currys and its muppet staff.

What good is a price promise if they wont honor it? I'd be pretty miffed if it was me and id be asking for a written statment of their price promise and telling them that you might report them under trades description...i did it once in Boots and got away with it! Got the offer advertised because they had signs up with no expiry date on!!

i recently bought some dvds from amazon, and 3 weeks later they arrive in broken cases. i emailed a complaint and, as i'm sure is the case with you, received only an automated response saying they would refund/replace (i had already waited 3 weeks, and had specified in the original email that i wasnt after this). underneath was a feedback thing asking if this answered my question, i had some time to spare so i said no and i was taken to a page where i could write another message. i simply wrote that i had hoped my message would have been read by a human, rather than a machine and finished with ...

this is the response i got:

Hello Gavin,

I am very sorry that you were sent an unsatisfactory e-mail the last

I can understand your frustration at receiving damaged goods from us
and then receiving an unsatisfactory response in return to the e-
mail that you took the effort of writing.

I have issued a £10.00 refund to go back onto your card within 3-4
days. Please accept this as an apology for the inconvenience and
also the damaged goods. Please do understand that we strive to
provide our customers with the best service we can and I know you
have been disappointed on this occasion and for that we apologise.

I will send these details on and try to find out why these items
were damaged and we always try to make sure we do not make the same
mistakes twice.

Thank you for shopping with us and we hope to see you again soon.

i felt a little rude, especially after the first paragraph there, but it shows that if you fight through the automated response section you get through to a human who actually reads your message, could be worth a shot?

i was very impressed with the £10 refund though, i didn't expect that at all....

edit: just noticed you didnt actually get an automated response, but still, it was an unsatisfactory response..
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