Currys return policy help/advice (ex-display)?

My sister bought a fridge from currys (will be delivered on the 27th Tue), she's paid in cash £460, £480 delivered (it's a display model with a dent in the top corner) I searched the model number and have found it for £360, new, with warranty, without dents.

When I told her she went crazy, so she's going down first thing tommorow morning to get her money back.

Will it be okay with it being ex-display, the receipt is a standard one with the 28day peace of mind statement etc. Where does she stand here? I'd have thought she's entitled to her money back?

Thanks

21 Comments

She will be able to especially if she has not received it.

Original Poster

Thankyou :-) thought so

StudentJo;8455112

She will be able to especially if she has not received it.



Why? She has made a contract. We all make mistakes. Some you have to pay for.

if its new with warranty (as opposed to ex display still with warranty), provide proof of where you've seen it and make sure they have stock available.
phone the Currys helpline and ask them if they will be able to do a pricematch or offer you a new one for the same price.
if they won't politely ask for a full refund to be issued.

to do this you'll have to reject the delivery of the item and you'll be issued with an uplift number,
Currys won't refund your money without the uplift number.

its to stop people getting a refund and keeping a delivered item.

virus;8455183

Why? She has made a contract. We all make mistakes. Some you have to pay … Why? She has made a contract. We all make mistakes. Some you have to pay for.



not unless she has the goods , well within her rights to get her money back . if she took it or got it delivered it would be a lot harder . then again its currys so u will probably have a fight

virus;8455183

Why? She has made a contract. We all make mistakes. Some you have to pay … Why? She has made a contract. We all make mistakes. Some you have to pay for.



Touche. I believe it's all in the terms and conditions :thumbsup:

ring up, tell them where you've seen it cheaper, making sure its instock if you wanted a price match
if you just want a refund so you can go elsewhere, they'll tell you to refuse delivery and give you an uplift number.
take your receipt and uplift number to a local store, they'll make a call to check the uplift number is correct and refund your money.
Simple

slackrat77;8455220

if its new with warranty (as opposed to ex display still with warranty), … if its new with warranty (as opposed to ex display still with warranty), provide proof of where you've seen it and make sure they have stock available.phone the Currys helpline and ask them if they will be able to do a pricematch or offer you a new one for the same price.if they won't politely ask for a full refund to be issued.to do this you'll have to reject the delivery of the item and you'll be issued with an uplift number,Currys won't refund your money without the uplift number.its to stop people getting a refund and keeping a delivered item.



If it's ex display it is likely to be delivered by a courier. Best to just go in store ASAP, hopefully they will be able to cancel the delivery.

i had something similiar with currys last week i bought a phone instore with the whateverhappens cover and when i went home i found it on their own website £20 cheaper so i went back to the store fuming and they refunded everything and said if i took them in a copy from the website showing the price they would give it to me for that price also i didnt go back as i was too annoyed and ended up buying a different phone altogether!

StudentJo;8455570

If it's ex display it is likely to be delivered by a courier. Best to … If it's ex display it is likely to be delivered by a courier. Best to just go in store ASAP, hopefully they will be able to cancel the delivery.



nope. it'll go from store to local delivery centre and then go out on a van from there, they wont cancel the delivery now.
OP will have to refuse it

OP, can i have a nougat wafer and a twin ice cream with sprinkles please

Digressing but their managers specials are often a joke. You get 10 or 20% off a store price and have missing remotes, leads, dents etc. and often the item is cheaper elsewhere (online) anyway.

wulshaz;8455588

i had something similiar with currys last week i bought a phone instore … i had something similiar with currys last week i bought a phone instore with the whateverhappens cover and when i went home i found it on their own website £20 cheaper so i went back to the store fuming and they refunded everything and said if i took them in a copy from the website showing the price they would give it to me for that price also i didnt go back as i was too annoyed and ended up buying a different phone altogether!



if it says website exclusive price and has a higher price for the store, the store HAS to charge that price unless the manager agrees to discount to match the website.
its f'ing ridiculous

Curry's what a bunch of cowboy rip of merchants, She should have done her research first Curry's never do deals.

BlackCloud;8455625

Digressing but their managers specials are often a joke. You get 10 or … Digressing but their managers specials are often a joke. You get 10 or 20% off a store price and have missing remotes, leads, dents etc. and often the item is cheaper elsewhere (online) anyway.



least you're getting a discount, staff members don't get discount on clearance items and we only get 10% on current line purchases.
its cheaper to go to Dixons online than buy from store with staff discount.

we used to be able to get 10% discount online inc Dixons, until an employee started sharing his discount codes across the net and DSG stopped it

BlackCloud;8455625

Digressing but their managers specials are often a joke. You get 10 or … Digressing but their managers specials are often a joke. You get 10 or 20% off a store price and have missing remotes, leads, dents etc. and often the item is cheaper elsewhere (online) anyway.


This is so true they have table with all the old junk on it saying mangers specials most with missing bits and pieces and large dents,cracks etc etc and still the price is dearer than most places and just a couple of quid off.

waterloo;8455849

This is so true they have table with all the old junk on it saying … This is so true they have table with all the old junk on it saying mangers specials most with missing bits and pieces and large dents,cracks etc etc and still the price is dearer than most places and just a couple of quid off.



only a slight exaggeration there but its not far from the truth, but the point is, if you dont like the prices, dont shop there!

as a staff member, nothing is more annoying than a customer who tells us that what we're selling is cheaper on the internet.

dya think we don't know that?

dya think we can actually do something about it?
the answer to the 2nd question is no, we cant.

do internet businesses have stores you can look around and talk to sales people and try the goods before you buy?
nope.
so just do whats right, use the store as a showroom and buy online.

slackrat77;8455876

only a slight exaggeration there but its not far from the truth, but the … only a slight exaggeration there but its not far from the truth, but the point is, if you dont like the prices, dont shop there!as a staff member, nothing is more annoying than a customer who tells us that what we're selling is cheaper on the internet.dya think we don't know that?dya think we can actually do something about it? the answer to the 2nd question is no, we cant.do internet businesses have stores you can look around and talk to sales people and try the goods before you buy?nope.so just do whats right, use the store as a showroom and buy online.

I don't shop there !!! the staff in my locals are about as knowledgeable as my nan when it come to the goods they sell and most can just about speak english in London stores, also they lie to people to get them to buy extra stuff they don't need, And yes i use my local currys,comet etc to browse the goods and buy online for ££££££££££££££ cheaper :thumbsup:

slackrat77;8455876

the answer to the 2nd question is no, we cant..



Do you still get loads of money for selling extended warranties?

Banned

virus;8460022

Do you still get loads of money for selling extended warranties?



They never got loads of money for selling extended warranties, just the comfort of not loosing their job.

virus;8460022

Do you still get loads of money for selling extended warranties?



nope.
we get between 5.77 and 6.10 an hr.
if you can make £30 of profit for each hour you work, you can have 1% of it back as bonus (which is still taxable)

if store hits target too, you'll get 1.5%, factor in excellent mystery shops to get another 0.5%

if you make £60 or more profit an hour, you can get all of the above, even if store doesnt hit target.

thats why we try to sell you the Whatever Happens policy, it makes lots of profit
but theres no individual commission based on specific products or services.

so you can either SELL SELL SELL till you've sold more than anyone else, or you can go for the mobile broadband contracts, warranties and sky HD and not sell as much but earn more bonus!
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