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Hi guys,
We bought a Sony oled 65" in June 2018 and it started showing red dot around the end of 2019 and this month, had moving line on the bottom of the tv. We called team knowhow and they took it. Got call within a week to be informed that they won't be able to repair it and gave us option of another tv which was about £850 less that our Tv's original price. Now, they have given us voucher for the same amount and I'm not sure if it's a good deal because first of all, I didn't pay that much amount for the tv to be unrepairable in less than 2 and half years and secondly, please tell me if I should keep the voucher or ask them for the same tv which they did say wasn't on stock but maybe they could check again?
My tv was sony bravia oled k65a1 and I paid £3249 and they offered me sony KD-65AG9BU £2399 similar to the voucher offered. I was paying close to £9 every month for insurance.
Any suggestions would be helpful
Many thanks in advance.
We bought a Sony oled 65" in June 2018 and it started showing red dot around the end of 2019 and this month, had moving line on the bottom of the tv. We called team knowhow and they took it. Got call within a week to be informed that they won't be able to repair it and gave us option of another tv which was about £850 less that our Tv's original price. Now, they have given us voucher for the same amount and I'm not sure if it's a good deal because first of all, I didn't pay that much amount for the tv to be unrepairable in less than 2 and half years and secondly, please tell me if I should keep the voucher or ask them for the same tv which they did say wasn't on stock but maybe they could check again?
My tv was sony bravia oled k65a1 and I paid £3249 and they offered me sony KD-65AG9BU £2399 similar to the voucher offered. I was paying close to £9 every month for insurance.
Any suggestions would be helpful
Many thanks in advance.
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21 Comments
sorted byAgreed on the reduction v usage costs if this was a normal warranty claim, which for a premium product you would reasonably expect it to last 6 years.
However, that means the £9 a month insurance payments have given zero benefit in this case
BUT as already said above, it depends on the wording of the insurance cover, but for that amount of money I really would be expecting new for old cover. (edited)
As it could not be replaced, nor sourced, you have been offered a TV that is identical in size, manufacturer, screen type, and is an equivalent model line as the original TV.
It just so happens that the TV costs less than the original.
Product Replacement
If we cannot repair your Product you will be given a Currys PC World voucher to obtain a replacement Product in one of our stores. You will have 12 months from the date of issue of the voucher to use the voucher. The value of the voucher will be based on an equivalent or similar specification product up to a maximum of your original Product purchase price. We will also provide you with a Currys PC World voucher to purchase delivery, installation and recycling (where applicable).
Check what you bought, you wouldn’t have been covered for 10 years, meaning the insurance you are paying for in effect started when the Sony guarantee finished. It sounds like you fell for the hard sell, you have two options ask Sony to look at the TV they might say the same and write it off. Or take the vouchers unless it’s not the similar spec.
I would also send an email to their CEO team and tell them you believe you were mis sold the insurance as the TV came with a full 5 year warranty. Unless their special warranty covered the extra 5 years you thought it did or has extra benefits like accidental damage but you can still say you weren’t aware of that.
ceoemail.com/s.p…045
im no expert, but as far as i can tell its a great tv. its going to be better than the one you had.
or am i missing something
It will normal state what happens if beyond economical repair etc
Tech moves so quick today’s £1k Tv in a few years is sub £500
Suggest you read and list every single item of your current spec TV (faulty) one and try and find the highest spec one that matches .. no doubt I’m sorry to say will be lower value.
Any spec you can find even if one has a 3.5mm jack plug is enough to argue “similar spec” . But this is curry’s.....so “similar” is where they have you in a civil court..
Richer sounds warranty FYI (like the pixel burn statement...) customerservice.richersounds.com/hc/…tee (edited)
I'm looking into Samsung The Frame. Please do recommend reliable and good 65" TVs under £1.5k.
The currys itself has 5 years guarantee on the website and yes mine would be covered by 5 years warranty as well but I insured as I was hoping to use to tv for 10+ years..
The voucher offered can only be used in currys and within 12 months so I will need to use them again....
It would've helped if the insurance value had gone down every year as well Thank you for your response though. It's hard to make sense of these things but I'm learning as I go.
There should be a t&c part you will need to read through it no way will be indefinite.
I Just read through the Repair and Support plan - monthly that they gave me and there's no mention of the plan ending after any certain date..