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    Damaged goods from HMV

    Whats HMV like about returning damaged goods? I ordered a boxset from them the other day and the outer box is torn with a huge gash. Ive emailed them but still no reply and will they refund me the money for postage?

    6 Comments

    Original Poster

    Erm, that was not what I was asking. Also I found that page already.

    Phone them, they have a freepost address

    all i can say the shops are good my son bought a dvd from them all sealed up but when he got home he unwrapped seal and no dvd inside i phoned shop they replied it happens just bring it back next time we was down there and hey would exchange it i was impressed because this had never happened to us before so was expecting trouble

    I bought a copy of Enchanted before Christmas for my daughter. She played it just after Christmas and there was in irritating buzz throughout the soundtrack. I called customer services and they gave me a freepost address to send the dvd back to.

    They duly sent a new dvd. Daughter happy!

    Original Poster

    Alright thanks, am not gonna bother waiting for a email reply. Ill just ring them.
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