Damaged/faulty item via paypal purchase, best way to get refund.

6
Found 17th Jul
Bought an item off someone, they have agreed to refund yet don't feel comfortable just sending it back. Would it be better to make a dispute on paypal and get him to reply there in the resolution centre, this would mean its all on file and would have the correct paypal address for returns?
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6 Comments
Yes that's what I would do. If he doesn't refund in 7 days then you can escalate to PayPal.
master1011 m ago

Yes that's what I would do. If he doesn't refund in 7 days then you can …Yes that's what I would do. If he doesn't refund in 7 days then you can escalate to PayPal.


Yeh okay cheers.
If you returning make sure it is covered for return, they could always dispute the fact that they received the item /correct item, which would seriously muddy the waters. You should always talk to people via PayPal/Ebay so you have an independent record of what is said. An honest trader will not disagree with this - just don't be too hasty with the scathing review, sellers as well as buyers are being but by scammers and everyone is much more cautious so delays are common.
Edited by: "mrty" 17th Jul
Defo go down the dispute route, the seller may have to pay for the return postage as well.
adam_20045 h, 53 m ago

Defo go down the dispute route, the seller may have to pay for the return …Defo go down the dispute route, the seller may have to pay for the return postage as well.


Paypal have no way of making the seller pay for a return. They do a 'returns on us' scheme which helps with postage to the value of £15.

OP, is there a reason you don't feel comfortable sending the item back? You don't need a dispute but you should bear in mind that if the seller doesn't refund you, you will need to fall back on the dispute method. You can retrospectively open a dispute for an item you have already returned, as long as you've sent it back with tracking/pod.

With or without a dispute, you need to return the item via an online trackable means (that doesn't mean signature but it means pod - proof of delivery).

If you open a dispute, the seller will be in no worse a position so don't hold back on opening one if you feel uncomfortable.
windym1 h, 48 m ago

Paypal have no way of making the seller pay for a return. They do a …Paypal have no way of making the seller pay for a return. They do a 'returns on us' scheme which helps with postage to the value of £15.OP, is there a reason you don't feel comfortable sending the item back? You don't need a dispute but you should bear in mind that if the seller doesn't refund you, you will need to fall back on the dispute method. You can retrospectively open a dispute for an item you have already returned, as long as you've sent it back with tracking/pod.With or without a dispute, you need to return the item via an online trackable means (that doesn't mean signature but it means pod - proof of delivery).If you open a dispute, the seller will be in no worse a position so don't hold back on opening one if you feel uncomfortable.


I have opened one and he has responded via said resolution centre, sent it back today tracked and insured. He has said he won't pay return postage, however paypal may not refund postage as that scheme doesn't cover damaged item as they believe the seller is obligated via consumer rights act.
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