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    Damsel in distress! Virgin Media help needed!

    I need to collect the Virgin Media box from my old student house - I wasn't paying attention when they installed it so don't know how it was put in, but someone has said they screw the wires in and I'll need a screwdriver and pliers to get them out. Can anyone tell me how I remove the damn thing and whether I'm going to need tools or if I can just go and unplug it?! Do I also need to return the little white box they fitted near the phone?
    Problem is, I can only get to the house once as I have to drag the letting agent there to let me in as the new tenants haven't moved in yet, so I need to get it out first time!

    11 Comments

    SuperEd

    you just unscrew it and unplug it - they still havent collected mine!

    Original Poster

    goonertillidie;8966865

    you just unscrew it and unplug it - they still havent collected mine!



    They told me two stories... one idiot said I'd be charged £250 if I didn't return it, one said it would be £50. Apparently they've only just started collecting them

    SuperEd

    yeh was told about £200 but still havent collected mine but my dads (who left a day later than me) collected his a week after

    Original Poster

    goonertillidie;8966908

    yeh was told about £200 but still havent collected mine but my dads (who … yeh was told about £200 but still havent collected mine but my dads (who left a day later than me) collected his a week after



    So they actually collected yours? They've told me I have to send it back myself!! They're useless! How long ago was this?!

    SuperEd

    baffledsalmon;8966913

    So they actually collected yours? They've told me I have to send it back … So they actually collected yours? They've told me I have to send it back myself!! They're useless! How long ago was this?!



    yeh the said to send it via post office with a box they sent - but if you leave it long enough they knock on the door and ask you for it :-D this was about 4 months ago

    Original Poster

    goonertillidie;8966919

    yeh the said to send it via post office with a box they sent - but if you … yeh the said to send it via post office with a box they sent - but if you leave it long enough they knock on the door and ask you for it :-D this was about 4 months ago



    Hmm... Not sure I want to risk a £200 bill for something I've not got! Plus I don't live there anymore, so there's a chance the new people will nick it/not be in when Virgin call round!! Bloomin things!!

    SuperEd

    baffledsalmon;8966930

    Hmm... Not sure I want to risk a £200 bill for something I've not got! … Hmm... Not sure I want to risk a £200 bill for something I've not got! Plus I don't live there anymore, so there's a chance the new people will nick it/not be in when Virgin call round!! Bloomin things!!



    thats true - have they sent you a box with a pre-paid label on then ?

    Original Poster

    goonertillidie;8966941

    thats true - have they sent you a box with a pre-paid label on then ?



    They said they were going to, but nothing yet! I'm just on hold to them now... Being told yet another completely differen't story!

    SuperEd

    baffledsalmon;8966991

    They said they were going to, but nothing yet! I'm just on hold to them … They said they were going to, but nothing yet! I'm just on hold to them now... Being told yet another completely differen't story!



    mine didnt turn up for about 3/4 weeks - it will turn up dont worry :thumbsup:

    Original Poster

    I have the box! Ha haaaa! The landlord said he was "doing me a favour"! I said "well seeing as it's my stuff, it's better than the bailiffs coming round"... soon shut him up!

    SuperEd

    lol wahooo now wait for virgin to pick it up .....
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