Found 1st Sep 2016
Hi, I bought my TV from John Lewis last year and have noticed there's a noticeable dead pixel on screen. They've said they would have to arrange an engineer's visit, but is there actually any point? Yes it's annoying seeing it on screen, but will they just laugh at me when they turn up?! It's not like they can fix it.

Thanks

  1. Ask
  2. TV
Groups
  1. Ask
  2. TV
10 Comments

Depends on the manufacturer. Many of them have acceptable dead pixel limits - whereas others have a zero dead pixel policy.

What's the manufacturer?

(Also, is it really that noticeable if you have only spotted it after 8+ months?!

It is a definite fault which I would not tolerate.

landros1

It is a definite fault which I would not tolerate.



But it's also a fault that the OP only seems to have noticed after 8+ months of ownership...

(Personally, if it was just a pixel that I hadn't noticed for all that time, I'd just accept it. Is it REALLY worth getting an engineer who will potentially replace the TV...which will then likely end up in landfill somewhere....for the sake of a pixel?)

wenttoabetterplace

But it's also a fault that the OP only seems to have noticed after 8+ … But it's also a fault that the OP only seems to have noticed after 8+ months of ownership...(Personally, if it was just a pixel that I hadn't noticed for all that time, I'd just accept it. Is it REALLY worth getting an engineer who will potentially replace the TV...which will then likely end up in landfill somewhere....for the sake of a pixel?)



The dead pixels I have seen were a black line from top to the bottom of the screen.

wenttoabetterplace

But it's also a fault that the OP only seems to have noticed after 8+ … But it's also a fault that the OP only seems to have noticed after 8+ months of ownership...(Personally, if it was just a pixel that I hadn't noticed for all that time, I'd just accept it. Is it REALLY worth getting an engineer who will potentially replace the TV...which will then likely end up in landfill somewhere....for the sake of a pixel?)



How do you know the pixel has just not gone now after 8 months? Pixels can go or get stuck anytime.

If it was me op I would get them out to sort it once you see a dead/stuck pixel it's all you will ever see

Original Poster

Well it could have just appeared now. Never noticed it before.

If you get a new replacement telly then yes it is worth the point.
If you can go out and buy a brand new replacement telly of the same spec without it hurting your wallet then it is not worth the point.
You think the engineers will laugh at you when they turn up? Remember, there are an awful lot of so called comedians out there, getting well paid who would love to be laughed at.

tardytortoise

If you get a new replacement telly then yes it is worth the point.If you … If you get a new replacement telly then yes it is worth the point.If you can go out and buy a brand new replacement telly of the same spec without it hurting your wallet then it is not worth the point.You think the engineers will laugh at you when they turn up? Remember, there are an awful lot of so called comedians out there, getting well paid who would love to be laughed at.



If it is noticeable, then yes, the OP is well within their rights to get it repaired etc. But a repair will essentially mean the TV going off to be repaired and most likely replaced. That's a big lump of junk for the land fill.

If it is noticeable only when trying to see it....then I personally wouldn't replace it. But that's for environmental reasons - which deffo aren't on everyone's radar.

wenttoabetterplace

If it is noticeable, then yes, the OP is well within their rights to get … If it is noticeable, then yes, the OP is well within their rights to get it repaired etc. But a repair will essentially mean the TV going off to be repaired and most likely replaced. That's a big lump of junk for the land fill.If it is noticeable only when trying to see it....then I personally wouldn't replace it. But that's for environmental reasons - which deffo aren't on everyone's radar.


It may be worthwhile researching exactly how electronics are recycled these days. Going into landfill is so 20th Century! The WEEE directive and ROHS are good places to start but there is much more responsibility placed on manufacturers and retailers than domestic users.

tardytortoise

It may be worthwhile researching exactly how electronics are recycled … It may be worthwhile researching exactly how electronics are recycled these days. Going into landfill is so 20th Century! The WEEE directive and ROHS are good places to start but there is much more responsibility placed on manufacturers and retailers than domestic users.



& it may be worthwhile knowing that laws and directives are often circumvented to save money....

"Exporting hazardous waste from EU and Organisation for Economic Co-operation and Development (OECD) Member States to non-OECD countries is banned.

However, Unep says thousands of tonnes of e-waste are falsely declared as second-hand goods and exported from developed to developing countries, including waste batteries falsely described as plastic or mixed metal scrap, and cathode ray tubes and computer monitors misleadingly declared as metal scrap."

theguardian.com/env…-un
Post a comment
Avatar
@
    Text
    Top Discussions
    1. Topcashback Trick or Treat competition51460
    2. Magazine competitions - Issue 42 @ tvchoicemagazine.co.uk1515
    3. Win a Fisher-Price Think & Learn Teach 'n tag Movi @ Netmums11
    4. Win an all-inclusive holiday to Antigua, including flights!11

    See more discussions