Debenhams...Slow Dispatch and Delivery?

Hi i ordered a few clothing items on Sunday night and they still haven't been dispatched, is this excessively long or should i expect a slow dispatch and delivery from Debenhams?

13 Comments

I don't think its been v long really? I have had some stuff take over a week to arrive.. I placed an order for some costume jewellery in their blue cross, they arrived one by one! 5 items, they either arrived with a courier (yep, a tiny pair of earrings in a huge bag) or with RM, some came pretty quickly, some took days longer Sorry, probably not much help! Maybe give them a ring tomorrow if no change

slow dispatch is the norm with debenhams they take your cash as soon as poss and never send update emails
maybe better for others but thats how its been for me

Original Poster

Nikki999

I don't think its been v long really? I have had some stuff take over a … I don't think its been v long really? I have had some stuff take over a week to arrive.. I placed an order for some costume jewellery in their blue cross, they arrived one by one! 5 items, they either arrived with a courier (yep, a tiny pair of earrings in a huge bag) or with RM, some came pretty quickly, some took days longer Sorry, probably not much help! Maybe give them a ring tomorrow if no change



Im just thinking its been a long time as it hasnt been dispatched yet. How long do you normally have to wait before you get the dispatch email?

Banned

Have a look on their website at their stated time to handle orders. Whats slow for one company might not be for another - if they say 'orders dispatched in 3-5 days' or something you're still within time, but if they state enxt day dispatch your order is running late

bob100

Im just thinking its been a long time as it hasnt been dispatched yet. … Im just thinking its been a long time as it hasnt been dispatched yet. How long do you normally have to wait before you get the dispatch email?



Ive just checked my email and the majority have been 2 days for the dispatch update, others took 4 days (no longer).

EDIT: they dispatch emails have all actually been sent 1 or 2 (2 being the majority still) days after I placed an order, and no longer than that (I got the emails mixed up, sorry). So yes, I would give them a ring tomorrow morning.
Edited by: "Nikki999" 9th Feb 2011

Original Poster

CoffeeMaker

Have a look on their website at their stated time to handle orders. Whats … Have a look on their website at their stated time to handle orders. Whats slow for one company might not be for another - if they say 'orders dispatched in 3-5 days' or something you're still within time, but if they state enxt day dispatch your order is running late



It says delivery with 4 working days, seeing as today is the 3rd working day and i havent had a dispatch email.

How long on average do people have to wait for the item to be dispatched? Is it normally next working day or something?

Banned

'UK standard delivery within 4 working days'

Monday would be your first working day, chances are it'll be marked automatically as shipped tonight when the van leaves their warehouse and be sent next day courier. If there's no update this time tomorrow drop them an email

Banned

bob100

It says delivery with 4 working days, seeing as today is the 3rd working … It says delivery with 4 working days, seeing as today is the 3rd working day and i havent had a dispatch email.How long on average do people have to wait for the item to be dispatched? Is it normally next working day or something?




It depends mate, the dispatch notification is an automatic thing so give them their stated delivery time and if its not changed then ring them. It might take them 3 days to dispatch but only 1 to deliver, its not uncommon.

There normally very quick, probs just busy

Original Poster

Nikki999

Ive just checked my email and the majority have been 2 days for the … Ive just checked my email and the majority have been 2 days for the dispatch update, others took 4 days (no longer).



Thanks hopefully at least will hopefully get it dispatched by tomorrow

I usually find they take at least 4 or 5 days to get the parcel to you, not very quick at all, especially as they now use the same system as Next and they manage to get it to you the next day.

I ordered a few things off them a week ago and they never sent me a dispatch E-mail but my items arrived today.

Original Poster

still hasn't been dispatched (well no email received) yet money has been taken out.

Do Debenhams deliver on a Saturday?
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