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Debt Collection

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Found 12th Feb 2015
Just received an email out of the blue stating I owe £16.45 for an outstanding debt to the Post Office Telecoms. Whilst i am not aware of this I am wondering if it's a scam and how do I go about finding if it is a scam or not?
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Original Poster
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Perhaps you should contact them via email and request more information about the outstanding debt.
If you have had a service from the post office ring them and ask for the account details and why you owe money.
Alternatively send them a prove it responseThis is the national debtline's standard prove it letter. Obviously substitute post office telecoms in paragraph 2.

Quote:

Company
Company House,
Church Street,
Newtown,
Kent,
R1 7HG

Dear Sir/Madam

Ref: xxxxxxxxxxx

You have contacted us regarding the account with the above reference number, which you claim is owed by ourselves.

We would point out that we have no knowledge of any such debt being owed to The Loan Company.

We are familiar with the ‘Office of Fair Trading Debt Collection Guidance’ which states that it is unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question.

We would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable. In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods.

Furthermore, ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment.

We would ask that no further contact be made concerning the above accounts unless you can provide evidence as to our liability for the debt in question.

We await your written confirmation that this matter is now closed. Otherwise we will have no option but to make a complaint to the trading standards department and consider informing the OFT of your actions.

We look forward to your reply.

Yours faithfully
Edited by: "Marty1981" 12th Feb 2015
Original Poster
Well this is awkward!

*Office of Fair Trading has closed*

gov.uk/gov…ing
u don't get legitimate emails from post office debt collector agencies just ignore it and if it comes in the post then contact post office but I reckon it's just a bogus email just google it see if for its a scam I think it is
also what details are on it is it address properly to you and how have they asked you to pay whatever you do don't click on the link in the email it will be a fake for sure then u will. start getting more and more scam emails or it my be time to change your email address
Isn't the main question, have you ever had a Post Office Telecoms account? I'm guessing this is their phone and broadband company.

If yes, find out the account number and phone The Post Office direct to see if you have an outstanding ammount.
If no, then it's either a scam or a case of mistaken identity.
Original Poster
Bobbajob

Isn't the main question, have you ever had a Post Office Telecoms … Isn't the main question, have you ever had a Post Office Telecoms account? I'm guessing this is their phone and broadband company.If yes, find out the account number and phone the Post Office direct to see if you have an outstanding amount.If no, then it's either a scam or a case of mistaken identity.



The answer is yes, I had a PO broadband service, but probably over 5 years ago? I don't have the account info to hand and had no correspondence since closing it. Also the email address they have sent the demand to wasn't in existence when I did have an account.
Carley

The answer is yes, I had a PO broadband service, but probably over 5 … The answer is yes, I had a PO broadband service, but probably over 5 years ago? I don't have the account info to hand and had no correspondence since closing it. Also the email address they have sent the demand to wasn't in existence when I did have an account.



I'd phone up the Post Office Broadband and get them to check your account. They should be able to trace you from your details.
Seems a bit odd that they would email something like this rather than post it.
You can pay a maximum of £2 to a credit reference agency - for instance experian and they will provide you with a list of all the people you owe money to with all the details. Credit reference agencies get into deep trouble if they wrongly record your debts and you can take action to get wrong ones removed from their list - they are usually right but not always. Five years BTW is acceptable but anything over 6 years is questionable but can sometimes be recovered.
contact the post office whom you are supposed to owe money to. reply to the debt agency to ask for details of the debt and details of post office so you can contact them yourself.
Original Poster
OK, I phoned the PO who couldn't advise me because I do not have an active account with them, they gave me a phone number for CARS (which was different to the email) but they couldn't discuss the claim because I wouldn't confirm my address.
Last time I was approached by debt company, I told them to give me the full details of the debt or leave me alone.
They never got back to me.
Carley

OK, I phoned the PO who couldn't advise me because I do not have an … OK, I phoned the PO who couldn't advise me because I do not have an active account with them, they gave me a phone number for CARS (which was different to the email) but they couldn't discuss the claim because I wouldn't confirm my address.




Would they tell you if they send this sort of email, ring back and ask to speak to a manager
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