Deliveroo do not refund gift card credit automatically, you need to live chat to get it refunded.
Grocery order, Paid with: £7 off £15 + £5 topcashback deliveroo gift card credit + remaining on credit card. Order was cancelled by grocery store and processed for refund.
The credit card amount and £7 off £15 voucher were refunded fully. The £5 from the gift card was not. I had to get to live chat to force them to even notice it and then apply the credit to my account. Took 15 minutes.
Check your Deliveroo cancellations and refunds, they are not being processed correctly.
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It is fashionable to use the words "scam" or "rip off" these days for far too many things. In this case, while not a scam, making sure the refund is processed correctly is extra work. (edited)
This thread title is a scam.
Did I do it right?
Maybe this was a 'glitch scam'