Found 14th May 2010
I have had something sent via Toys r Us to my son. A signature is required on delivery according to there terms. However the driver has left it in the garage with a note put through the door. Is this is as good as or can a claim non delivery and refund. As I have no way of knowing whatsoever it has been recieved

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46 Comments

Banned

OK ... i read what u wrote ...... its shocking that u would even think of claiming for a non received item , when u have received the card and im sure u have went out to ur garage to see if the item is there.... so theres no problem ur just wanting to chance ur luck get the item and the say

" oh but i got the card thru the door but when i went to the garage the item wasnt their "

liam15500;8605702

OK ... i read what u wrote ...... its shocking that u would even think of … OK ... i read what u wrote ...... its shocking that u would even think of claiming for a non received item , when u know fine well u have received it . ALSO that u feel the need to broadcast it on a site that ur thinking of basiclaly de frauding the store TUT TUT



+1 You received the parcel, there's no problem!

+1 wrong wrong wrong. Only claim for a non delivered item, if it's not been delivered.:x

Original Poster

I think I have wrote it wrong.... I only know a note has been put through the letterbox by contacting Toys R us. No other method. So for all I know it has not been recieved. The reason why I say this in the 1st place is because I have just had a personal delivery sent back from the address no one was there to sign for i t and nor did they contact the courier and if Toys R us states a signature is required why did they not attempt redelivery or keep it back to advise me otherwise. Sorry if u think I am trying it on

Wow - shocking that you even posted this, noted your name down for avoidance of future FS/FT threads.

Bigfoot600;8605759

Sorry if u think I am trying it on



You are. :whistling:

Bigfoot600;8605759

I think I have wrote it wrong.... I only know a note has been put through … I think I have wrote it wrong.... I only know a note has been put through the letterbox by contacting Toys R us. No other method. So for all I know it has not been recieved. The reason why I say this in the 1st place is because I have just had a personal delivery sent back from the address no one was there to sign for i t and nor did they contact the courier and if Toys R us states a signature is required why did they not attempt redelivery or keep it back to advise me otherwise. Sorry if u think I am trying it on



sorry...how are u redeeming urself?

I'm confused,have you got the item or not ?

deb8z;8605790

I'm confused,have you got the item or not ?



Yes they have - no delivery problem here :whistling:

Banned

Hold on so toys r us told u theres a card thru ur door ..... the way most couriers work its thru the digi network where anything that is signed for thru a courier gets sent back to the suppliers and u can check it online as i do this with royal mail ..... so toys r us will know if it has been signed for or not

so for talkin sakes toys r us check with the couriers and they say NO no one was in we have left a card saying its in the garage ...... and the item is there ,then be thankful and just put in note of complaint that item was meant to be signed for

Original Poster

Let me try and put this a bit more clearly. I purchased an item from Toys R us to have delivered to my son. I have just recieved a personal delivery that was attempted by dhl on 3 different occasions without success. With this information I contacted the toy store and asked if they had a signature to prove the item from them was delivered. The reply was that it had been left in the garage of the address where my son should be and a note was left in the letterbox. All I am saying as if there is no signature to prove delivery like the toy store states they require and I have no way of finding out if its been recieved then can I claim for a refund under the circustances. Im not trying to redeem myself at all

Banned

OK so how can u not find out if it has been received

Bigfoot600;8605839

Let me try and put this a bit more clearly. I purchased an item from Toys … Let me try and put this a bit more clearly. I purchased an item from Toys R us to have delivered to my son. I have just recieved a personal delivery that was attempted by dhl on 3 different occasions without success. With this information I contacted the toy store and asked if they had a signature to prove the item from them was delivered. The reply was that it had been left in the garage of the address where my son should be and a note was left in the letterbox. All I am saying as if there is no signature to prove delivery like the toy store states they require and I have no way of finding out if its been recieved then can I claim for a refund under the circustances. Im not trying to redeem myself at all



If it were a company in your case it is i would claim as they are insured for losses but if it were a private sale i would leave it. Some peeps on this site make me laugh try to show how honest they are in the real world no one is lol!

Original Poster

I am a bit annoyed about some of the replies Borat. I was going on Toys R us\s conditions of delivery and maybe I didnt word it right but I have no way f knowing if parcel was recieved for all I know someone could of pinched it. I really do not know and if Toys r us had done there job properly I would have a signature s proof of delivery

Bigfoot600;8605939

I am a bit annoyed about some of the replies Borat. I was going on Toys R … I am a bit annoyed about some of the replies Borat. I was going on Toys R us\s conditions of delivery and maybe I didnt word it right but I have no way f knowing if parcel was recieved for all I know someone could of pinched it. I really do not know and if Toys r us had done there job properly I would have a signature s proof of delivery

can you not ask your son if its in his garage? just bit confused how you cant find out if he has it?

Bigfoot600;8605939

I am a bit annoyed about some of the replies Borat. I was going on Toys R … I am a bit annoyed about some of the replies Borat. I was going on Toys R us\s conditions of delivery and maybe I didnt word it right but I have no way f knowing if parcel was recieved for all I know someone could of pinched it. I really do not know and if Toys r us had done there job properly I would have a signature s proof of delivery



can you not ask your son if hes recieved it?ive had this problem with littlewoods when they just chuck stuff over the garden wall.

So was it in the garage?

Did you pay extra for recorded delivery?

If so, you might be able to claim the delivery charges but anything above that isn't right.

Original Poster

I am not allowed direct contact

Bigfoot600;8605966

I am not allowed direct contact

with your son? :?

Original Poster

nkje02;8605991

with your son? :?




I have a very bad ex who has thrown every obstacle in the way for it to be like this. But this isnt the point of the subject lol

Original Poster

I think I should just forget about it lol

Wow thats shocking!!!!



You leave your garage unlocked?

Original Poster

harlzter;8606041

Wow thats shocking!!!!You leave your garage unlocked?



U will probably ask for the delivery address next

Bigfoot600;8605966

I am not allowed direct contact



Ok,

after reading this thread through:

You bought an item for your son to be delivered to him, you were unaware if the item had been delivered as they had refused delivery at your sons address previously, and subsequently you were told it was left at your sons garage.

without contacting you ex to see if it has arrived, I guess there's no way to be sure.

It may have been better to send the item to yourself and then send it on RMSD.

Original Poster

Well I\m going to tell you all under the circumstances. Toys R Us admi they are wrong for not getting a signature like there conditions apply in which case as a gesture of goodwill from them. They are going to send the goods direct to me 1st free of charge as a replacement and refund the delivery charge. How good is that for customer services

Bigfoot600;8606143

Well I\m going to tell you all under the circumstances. Toys R Us admi … Well I\m going to tell you all under the circumstances. Toys R Us admi they are wrong for not getting a signature like there conditions apply in which case as a gesture of goodwill from them. They are going to send the goods direct to me 1st free of charge as a replacement and refund the delivery charge. How good is that for customer services



good on you:thumbsup:

So now he'll have 2 bike! LOL

Original Poster

Further update Item unable to be provided. Full refund issued and a further discount on my next order

Original Poster

rchan;8606157

So now he'll have 2 bike! LOL



Well its actually the Thomas Mega playset

Some sites have a box for special instructions upon delivery. In future you should state they are not to deliver unless they get a signature.

Good on Toys R Us for sorting it out and good on you for sending your son presents despite the circumstances. So many fathers would just walk away and not bother again. I am glad you got it sorted.

Original Poster

TinyTrina;8606208

Some sites have a box for special instructions upon delivery. In future … Some sites have a box for special instructions upon delivery. In future you should state they are not to deliver unless they get a signature.Good on Toys R Us for sorting it out and good on you for sending your son presents despite the circumstances. So many fathers would just walk away and not bother again. I am glad you got it sorted.



Thanks for reply. I love my son dearly and am doing what i can to see him however its a long process when hurdles are put in the way

this thread = serious issues.

Original Poster

magicbeans;8606306

this thread = serious issues.



Can u ellaborate?

Bigfoot600;8606316

Can u ellaborate?



can you?

Banned

magicbeans;8606367

can you?



lol agreed.

to op, wtf you can't see your son? That's illegal! unless you've been beating him up :shock:

My mum used to, it's okay I forgave her.

Original Poster

lumoruk;8606419

lol agreed.to op, wtf you can't see your son? That's illegal! unless … lol agreed.to op, wtf you can't see your son? That's illegal! unless you've been beating him up :shock:My mum used to, it's okay I forgave her.



No its not illegal not to see your son if your ex doesnt want you to unles u take it to court in which I am.

Banned

Bigfoot600;8606468

No its not illegal not to see your son if your ex doesnt want you to … No its not illegal not to see your son if your ex doesnt want you to unles u take it to court in which I am.



No I mean you have a legal right to see your son unless you done something seriously wrong.

Original Poster

lumoruk;8606480

No I mean you have a legal right to see your son unless you done … No I mean you have a legal right to see your son unless you done something seriously wrong.



I know... and thats in process however it takes time

lumoruk;8606480

No I mean you have a legal right to see your son unless you done … No I mean you have a legal right to see your son unless you done something seriously wrong.



Unfortunately he has to take her to court to demand these rights be acknowleged and enforced. Or they can be formalised in a divorce also.

Hope it goes quickly for you OP.

It's sad really because at the end of the day the only ppl that really lose out is the children. Whilst dealing with my ex-husband does my head in I don't believe I own our daughter, he has exact same rights to her that I do. When he's done something particularly stupid I just have to think to myself that I love her a billion times more than I could ever hate him.

Always try to be the better person. If you're not then it'll bite you in the butt by the time they are fully cooked (sorry, Judge Judy term I love to use lol).

Our children are ultimately our judges in life. (They also pick our care-home )

Original Poster

I as far didnt expect this to become a personal discussion lol all I will do is Thank the people that have seen t from my point of view maybe a little unexplained in the beggining but didnt think I would have to go into so much detail and forget about the bad comments made
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