Dell - Credit Card Declined - Just how difficult is it to place an order????

I've about had it with Dell. I'm posting this to see if this is common place for Dell, or if I'm just being unlucky.

We tried to place an order for one of the Dell offers MikeT posted, the first time we attempted it was with my wifes details, billing address & posting address being the same, and we got an email saying sorry we couldn't get payment from your card.

So, I then tried with my own credit card (yesterday), again all details matched with my statement info. And again, an email saying payment denied. In an effort to resolve the issue, I called my credit card company, only to be told that the account had been suspended due to a suspicious transaction on the 16th June. It was a £1 transaction from Carphone Warehouse???

I may be jumping the gun here, adding 2+2 together and getting 5, etc, etc, but my immediate suspicion is that Dell are at it with my details. Also, both their emails I received seemed to be pushing for me to do a Wire Transfer instead of paying by card. I'm now at a stage where I have no credit card, and am unwilling to pay by Debit card incase the same happens. It's unfortunate that their deals are considerably cheaper than everywhere else.

Rant over
B@Z

6 Comments

We had real trouble ordering from dell, it took three attempts to go through, all went through eventually though.

I called my credit card company, only to be told that the account had … I called my credit card company, only to be told that the account had been suspended due to a suspicious transaction on the 16th June. It was a £1 transaction from Carphone Warehouse???



So where's the Dell connection?

:?...

double check with the card company that it was carphone warehouse and ask what can be done.They do sometimes say things that are not quite right.

Original Poster

Shengis;2331760

So where's the Dell connection?



The connection is that I haven't used my credit card for anything other than paying for the PC from dell, which was yesterday

Original Poster

wendyak;2331879

double check with the card company that it was carphone warehouse and ask … double check with the card company that it was carphone warehouse and ask what can be done.They do sometimes say things that are not quite right.



My credit card company have already cancelled the card, and stopped all transactions. Need to wait 3-5 days for a new card now.
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