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    Dell CS are useless........ really

    I had to get a new battery and today it was sent via City Link, (cough cough).

    I got it and checked the address etc and this is what it says...

    Donna Grillman > I'm a man so donna isn't my name, not even close
    Tesco stores limited > Didn't know I lives in tesco
    my address > They got that part right

    How the hell they got my name wrong and the address from just asking for my post code. I will never know. My name is Gareth, so I can't think of a reason they called me donna ....

    My neighbour had to sign for it, as I was male ... was funny ...

    10 Comments

    dell r bell e**s

    SuperEd

    Borat;7424556

    dell r bell e**s



    +1

    Original Poster

    Borat;7424556

    dell r bell e**s



    definitely, last time i buy a dell.

    waiting more than a week for a new battery, didn't ring me the day it was due, when was outta stock and the cs is useless. Wanted me to send my laptop back to them so they can "investigate" my problem even though the dell systems built on the laptop say that the battery needed replacing.

    Ordered a battery from Dell 4 months nothing arrived phoned emailed kept being passed from one to another 2 months got fed up canceled 4 months later it arrived, didn't pay for it and just kept it I hate Dell

    Donna being your cross-dressing alias maybe:thinking:

    Original Poster

    transit;7424674

    Donna being your cross-dressing alias maybe:thinking:



    shhhh don't tell

    Original Poster

    J.Dance;7424647

    Ordered a battery from Dell 4 months nothing arrived phoned emailed kept … Ordered a battery from Dell 4 months nothing arrived phoned emailed kept being passed from one to another 2 months got fed up canceled 4 months later it arrived, didn't pay for it and just kept it I hate Dell



    Exact the same cept it's only been a week. I had to speak to 3 people to just get them to send me a new battery, and then I had to send a screen print of the battery error.

    The day it was due, i had to ring up at 7pm to find out it wasn't set cos it's out of stock but no one had thought about letting me know.

    Absoloutely abysmal, :x

    i had many bad experiences with dell really poor cs

    Original Poster

    Borat;7424752

    i had many bad experiences with dell really poor cs



    my first and hopefully last :x

    Gonna get a different manufacturer when I upgrade, maybe a HP or a Lenovo

    Did you buy your laptop from Tesco?
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