DELL - is unable to process my order for the Backpack, Mouse and Memory Key bundle and have therefore cancelled my order.

14 replies
Found 10th Sep 2009
I ordered one and 3 days later get an email (dell)

Dear Dell Customer,



Thank you for your recent order placed Sept 6th (GBxxxx-xxxx-xxxxxx).



Due to a system error which led to incorrect product pricing appearing for a short period, we are unable to process your order for the Backpack, Mouse and Memory Key bundle and have therefore cancelled your order.



To place a new order, please go to dell.co.uk



We apologize for any inconvenience.



Regards,



Dell



nasty

14 Comments

Original Poster

do they must give me item away if I want too ?

Banned

tasman23;6254056

do they must give me item away if I want too ?



Whattttt :?

tasman23;6254056

do they must give me item away if I want too ?



Bed for you me thinks

No they don't have to give it you anyway. It was a misprice, they are within their rights to cancel any order.

its nothing new for dell. they do it all the time and each time claim its never happened before and its a glitch in their supplier's numbering system or some such crap.

shame demand compensation

Nope you have no rights in this matter.
It was a misprice, they caught it, unlucky.

IANAL, but:

As far as I understand, if you got a communication from Dell confirming your order, web acknowledgement or email, etc., before the email arrived telling you Dell couldn't process the order, then you have a contract which Dell are bound to honour.

If Dell have changed their mind since formally accepting your order and only now refuse to process it they will be in breach of contract.

In that case your remedy is to go into the market place and buy the product - or as close as you possibly can - and hold Dell liable for the difference. :thumbsup:

I did this with what turned out to be a mispriced holiday. The travel firm eventually caved in and I ended up £1300 to the good!

Try Which? Legal service - about a tenner for 3 months

On the other hand, if the first you heard from Dell was't an acceptance but just them saying they had found an error and weren't going to process your order (rather than finding the error later on and refucting to carry on processing it - then you're up a well known brown coloured creek without means of propulsion. :x

Fluffykins;6254347

IANAL, but:As far as I understand, if you got a communication from Dell … IANAL, but:As far as I understand, if you got a communication from Dell confirming your order, web acknowledgement or email, etc., before the email arrived telling you Dell couldn't process the order, then you have a contract which Dell are bound to honour.If Dell have changed their mind since formally accepting your order and only now refuse to process it they will be in breach of contract. In that case your remedy is to go into the market place and buy the product - or as close as you possibly can - and hold Dell liable for the difference. :thumbsup:I did this with what turned out to be a mispriced holiday. The travel firm eventually caved in and I ended up £1300 to the good!Try Which? Legal service - about a tenner for 3 monthsOn the other hand, if the first you heard from Dell was't an acceptance but just them saying they had found an error and weren't going to process your order (rather than finding the error later on and refucting to carry on processing it - then you're up a well known brown coloured creek without means of propulsion. :x



you would have to make a claim at county court for breach of contract if they accepted your order (and confirmed this by email), but are you really going to claim for a few pounds.

stiffnuts;6255149

you would have to make a claim at county court for breach of contract if … you would have to make a claim at county court for breach of contract if they accepted your order (and confirmed this by email), but are you really going to claim for a few pounds.



would cost more to join which legal services

been down this road many times before,the contract is formed when they despatch the goods,forget it and move on

shame, got the same e mail, i think dell have ****ed up here big time, demand outsource supply, it got some serious heat when the deal was put up.:x

boothy;6255367

been down this road many times before,the contract is formed when they … been down this road many times before,the contract is formed when they despatch the goods,forget it and move on



No. Contract is offer and acceptance. You offer to buy and they send their acceptance of your offer. A that moment the contract is formed.

That's the argument which got my holiday at a good price

it doesn't matter what the law states, dell will quote the T&Cs which will quote acceptance on despatch. trading standards know they break the law (as do loads of other companies) but will do nothing
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