Dell laptop, out of warranty but has fault that existed since new - consumer rights?

4 replies
Found 27th Dec 2008
I have a Dell XPS M1710 which when I unpacked initially showed a graphical corruption issue during certain hardware accelerated actions, Dell came out a few times and replaced certain parts including the motherboard and the graphics card (twice). They were unable to resolve the issue but as at the time the frequency was reduced I decided to leave getting it properly repaired as it had been a lot of hassle organising the existing repairs. I do fully appreciate that I should have continued to push for a replacement machine entirely and it's something I now regret but can't undo.

I had planned to get back onto Dell within the year and get it resolved properly but I didn't keep track of time closely enough and the machine was out of warranty before I realised it. I want to try and get this problem properly fixed, while I realise it's outwith the Dell warranty I do believe I still have some rights as the fault has existed since new and it's exactly the same fault.

If anyone knows specifically what my rights are and links to the details of them online I'd be grateful as I doubt Dell are going to accept the repair without issue.

Thanks,
John

4 Comments

'I decided to leave getting it properly repaired as it had been a lot of hassle organising the existing repairs. I do fully appreciate that I should have continued to push for a replacement machine entirely and it's something I now regret but can't undo.'

I fear that's your downfall mate. No harm in contacting Dell and asking the question though.

Banned

you have a pretty good case under SOGA imho as you have shown them the fault is long term amd not been properly rectified.

Banned

PROBLEMATIC ITEMS
If a fault becomes evident in a product after you've started using it, you are still entitled to a repair or replacement. In the first six months the onus of proof is on the store to dispute any claim, after six months you will have to prove that the item was faulty when purchased.
A repair should be carried out within a reasonable period of time and without causing you significant inconvenience. Any repair should restore it to a satisfactory condition. If this does not happen, you are entitled to a replacement or compensation.
The trader may make a reduction from the price you paid to allow for the use you have had. Again, the problem is one for the retailer, not the manufacturer.
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