Dfs - sofa reduce before delivery, anything I can do?

Found 13th Dec 2017

Hi

i ordered 2 sofas from DFS in October, the sofa still hasn’t been delivered .

ive just looked online and seen that the price has been reduced by £170 each.....

Would I have any way to renegotiate with DFS for the reduction to be knocked off the price, I’ve only paid a £200 reservation fee.

if anyone managed to do anything like this before with DFS, can you recommend who to speak to?

many thanks

dan

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14th Dec 2017

vanessaanne2 h, 52 m ago
Sorry I meant credit card. My spelling has been terrible I had a Stroke …Sorry I meant credit card. My spelling has been terrible I had a Stroke three weeks ago and I just don’t seems to see my spelling mistakes unless someone points it out. I hope I never made any more mistakes ahhhh so annoying sorry again

Your spelling is great just some people being picky or thinking it's banter. To be fair its better than most users of this site and thing's aren't helped when your phone decides to autocorrect into something totally different for you.
Hope you have a great recovery and no more strokes take care.

Original Poster

14th Dec 2017

Great news (for me anyway) DFS have agreed to honour the new lower price, and reduced the outstanding balance I have

28 Comments

13th Dec 2017

Yes, give them a ring, worth a go, and good luck xx

13th Dec 2017

I reckon they will keep your reservation fee if u try to cancel and reorder

After all I doubt people go back to query when the price goes up after they order

13th Dec 2017

Usually these places have a price match, I would call and chance your arm.

13th Dec 2017

Definitely give it a go

13th Dec 2017

I went into to DFS and bought a two electric leather recliners. They were £1000 for 2 and I said I’ll give you £500 and they said yes. I know it’s not the same thing as I bought in store and took away the next day. But give it a go. How did you pay if by Cedric card you might get your money back somehow

13th Dec 2017

You're not telling me dfs are having a sale are you? That's a first!

13th Dec 2017

I bought a sofa from harveys, next day it was reduced in a 4 day sale. A manager authorised the refund of £118. Customer service sent me an attachment of the terms and conditions which ive circled. Harveys dont price match againsed thier own previous prices. Im guessing dfs dont either. Check their pricematchingterms and conditions.

13th Dec 2017

I placed an order with DFS a few weeks back the price of the Sofas were reduced recently.

I had bought them on finance, I rang the store and they told me I needed to re-apply for the finance agreement in the reduced price.

Finance went through at the reduced price.

Call the store and I'm confident that they will assist you.

14th Dec 2017

Definite F'in Sale

14th Dec 2017

vanessaanne5 h, 42 m ago
I went into to DFS and bought a two electric leather recliners. They were …I went into to DFS and bought a two electric leather recliners. They were £1000 for 2 and I said I’ll give you £500 and they said yes. I know it’s not the same thing as I bought in store and took away the next day. But give it a go. How did you pay if by Cedric card you might get your money back somehow

Pretty sure she said she paid for it, not Cedric. If he's in the habit of buying people sofas though, I need to strike up a friendship with him.

14th Dec 2017

miikeyblue14th Dec 2017
Pretty sure she said she paid for it, not Cedric. If he's in the habit of …Pretty sure she said she paid for it, not Cedric. If he's in the habit of buying people sofas though, I need to strike up a friendship with him.

Sorry I meant credit card. My spelling has been terrible I had a Stroke three weeks ago and I just don’t seems to see my spelling mistakes unless someone points it out. I hope I never made any more mistakes ahhhh so annoying sorry again

14th Dec 2017

I recently bought sofas from there and the salesman told me to keep an eye on the price as if it drops before delivery they'd match it.(on their own site).

14th Dec 2017

vanessaanne2 h, 52 m ago
Sorry I meant credit card. My spelling has been terrible I had a Stroke …Sorry I meant credit card. My spelling has been terrible I had a Stroke three weeks ago and I just don’t seems to see my spelling mistakes unless someone points it out. I hope I never made any more mistakes ahhhh so annoying sorry again

14th Dec 2017

If you don't get any satisfaction from a manager instore I have a contact name and number for someon at dfs customer services who should be able to help you. If you want their details pm me

14th Dec 2017

Like my muma always says u don’t know till u ask, u have nothing to loose & hope u have a speed recovery. Merry Christmas.

Original Poster

14th Dec 2017

Toptrumpet3 h, 1 m ago
If you don't get any satisfaction from a manager instore I have a contact …If you don't get any satisfaction from a manager instore I have a contact name and number for someon at dfs customer services who should be able to help you. If you want their details pm me

I purchased on the phone so don’t have a store manager I can speak to. So would appreciate any details you have. Thanks Dan

14th Dec 2017

Pm sent (sorry for delay but popped out to post Xmas cards)

14th Dec 2017

adhkarzf4 h, 46 m ago
Your spelling is great just some people being picky or thinking it's …Your spelling is great just some people being picky or thinking it's banter. To be fair its better than most users of this site and thing's aren't helped when your phone decides to autocorrect into something totally different for you.Hope you have a great recovery and no more strokes take care.

Yea I was only playing... Now I feel awful!

14th Dec 2017

vanessaanne7 h, 40 m ago
Sorry I meant credit card. My spelling has been terrible I had a Stroke …Sorry I meant credit card. My spelling has been terrible I had a Stroke three weeks ago and I just don’t seems to see my spelling mistakes unless someone points it out. I hope I never made any more mistakes ahhhh so annoying sorry again

Hey, I'm sorry - your typo just tickled me, I wasn't meaning to pick at you, just making light of it! All the best with your recovery!

Original Poster

14th Dec 2017

Toptrumpet1 h, 36 m ago
Pm sent (sorry for delay but popped out to post Xmas cards)

Top bloke many thanks !

14th Dec 2017

miikeyblue14th Dec 2017
Hey, I'm sorry - your typo just tickled me, I wasn't meaning to pick at …Hey, I'm sorry - your typo just tickled me, I wasn't meaning to pick at you, just making light of it! All the best with your recovery!

Merry Christmas and have a fantastic new year x

14th Dec 2017

vanessaanne2 m ago
Merry Christmas and have a fantastic new year x

And to you!

14th Dec 2017

adhkarzf5 h, 36 m ago
Your spelling is great just some people being picky or thinking it's …Your spelling is great just some people being picky or thinking it's banter. To be fair its better than most users of this site and thing's aren't helped when your phone decides to autocorrect into something totally different for you.Hope you have a great recovery and no more strokes take care.

I hope no more stokes as well but I’m high risk they said I have a rare genetic condition called Marfan’s Syndrome. So my main artery in my neck just split open and can do at any time again. I glad I can still write and use my hands. Thank you for your kind words they mean allot have a merry Christmas and a happy healthy new year xxx

14th Dec 2017

vanessaanne57 m ago
I hope no more stokes as well but I’m high risk they said I have a rare g …I hope no more stokes as well but I’m high risk they said I have a rare genetic condition called Marfan’s Syndrome. So my main artery in my neck just split open and can do at any time again. I glad I can still write and use my hands. Thank you for your kind words they mean allot have a merry Christmas and a happy healthy new year xxx

Oh dear that sounds terrible I sincerely hope you don't have anymore strokes horrible after effects you really are lucky though that you can still do what you can hope it stays that way for you. Glass is half full and all that
Enjoy your holidays

14th Dec 2017

miikeyblue14th Dec 2017
Yea I was only playing... Now I feel awful!

Meh... at least you apologised and to be fair your initial comment wasn't mean unlike some users of this site. I suffer from foot in mouth syndrome unfortunately mine tends to be face to face so no where to run off and hide

14th Dec 2017

adhkarzf45 m ago
Meh... at least you apologised and to be fair your initial comment wasn't …Meh... at least you apologised and to be fair your initial comment wasn't mean unlike some users of this site. I suffer from foot in mouth syndrome unfortunately mine tends to be face to face so no where to run off and hide

Don’t feel awful you didn’t do anything horrible you didn’t do anything wrong it just looks like a autocorrect mistake it not as bad as I did the other day I put down “I would give that head” instead of “I would give that heat” now that made me giggle when someone asked me about my dedication to a good deal. There is no problem some people on this site are horrible your not xxx

Original Poster

14th Dec 2017

Great news (for me anyway) DFS have agreed to honour the new lower price, and reduced the outstanding balance I have

15th Dec 2017

borat123419 h, 17 m ago
Great news (for me anyway) DFS have agreed to honour the new lower price, …Great news (for me anyway) DFS have agreed to honour the new lower price, and reduced the outstanding balance I have

Fantastic it is good to know it. X