DHL - A complete joke
Found 14th Nov 2006
I had a parcel coming from Currys yesterday via DHL. Marked on the website as 'out for delivery' and I rang them to confirm it was coming. Stayed in all day, nothing came. Checked the website and it was marked as 'unable to reach consignee'. Rang the helpline - the lady who answered rang the driver who said that he 'was unable to find our house, and 'was going back to the office to look at a map'. I asked if this was a joke? These are one of the largest delivery companies, but have no satellite tracking in the cab, not even a map, apparently. Didn't even bother phoning me for directions. Just a warning if anyone thinks about using them. I won't and in future won't buy from any company that does.