DHL Order Tracking from Best Buy

14 replies
Found 17th Dec 2010
Ordered something from Best Buy. Had a dispatch notice on 15th, an invoice on 16th then today an email from customer services saying that my parcel may not arrive in time for Christmas and do I want to cancel my order...?

The tracking details on the DHL website show on the main page:

Status Date Time Signatory Branch Comments

Parcel data received awaiting coll. 15/12/10 NORTHAMPTON SERVICE CENTRE


And then this on the detailled information:

Status Date Time Signatory Branch Comments

Delayed due to adverse weather 16/12/10 07:30 GATESHEAD SERVICE CENTRE

Parcel data received awaiting coll. 15/12/10 NORTHAMPTON SERVICE CENTRE

So where is it? Best Buy, DHL Northampton or Gateshead???

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14 Comments

Banned

I had similar issues with DHL recently. A missed delivery slip through the door so I presumed that as I live in Exeter it would be returned to DHL Exeter for collection should I wish to. After entering my tracking details online, it said my parcel could be collected from the Sheffield office!

Original Poster

Thing here is that I don't know whether Best Buy still have it, or whether it is actually waiting to be delivered from Gateshead (my nearest sorting office). Normally you'd expect to see some kind of tracking between Northampton and Gateshead, plus I don't know why BB would be offering to refund if they didn't still have it in their possesion...

surely the latest entry "16/12/10 07:30 GATESHEAD SERVICE CENTRE " would be where its at!? So it might be at that depot. how far is that away from you?

I am due to recieve my tv today, mine says the its in northampton

splatsplatsplat

surely the latest entry "16/12/10 07:30 GATESHEAD SERVICE CENTRE " would … surely the latest entry "16/12/10 07:30 GATESHEAD SERVICE CENTRE " would be where its at!? So it might be at that depot. how far is that away from you?



Surely that's on of the backlogged places in the delivery service centre lists. All the major players have backlogs theres a thread on here by Vibeone with all the explanations. Go have a look.

It will NOT be at Gateshead. Mine was collected on 2nd Dec and has only arrived in Gateshead this morning. It has been sitting waiting for 2 weeks as Gateshead depot became full to capacity with stuff headed to Scotland.

Original Poster

Gateshead's only 30 miles, but the issue is why is it showing on the tracking if it isn't really there...and if it is there, why are BB offering me a cancellation and refund?

It doesnt say it's at Gateshead though - it says the move to Gateshead was delayed.

For example, mine shows this:

Arrived At Depot 17/12/10 08:15 GATESHEAD SERVICE CENTRE

Mine turned up today

d h l sent a email three days ago saying thay had a parcel for me
nothing has been delivered
regards
t lightfoot

Maybe wait 4 Years.

yay thread back from the dead

Both companies were killed off. This thread outlived them both.

(inb4 DHL are still going...yeah yeah yeah, I'm talking about DHL UK - bought/merged with HDNL to form Yodel - I used to work for them unfortunately)

tadpole71030

d h l sent a email three days ago saying thay had a parcel for menothing … d h l sent a email three days ago saying thay had a parcel for menothing has been deliveredregardst lightfoot



Probably spam... The email i mean, not the parcel. Were you expecting anything?
Edited by: "miikeyblue" 26th Aug 2015
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