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    Dial-a-Phone not honouring deal :-(

    I've got the right hump! :-(

    Ordered the X6 deal posted here on Sunday through Dial-A-Phone - (X6 plus XBox 250ghdd). Received an order confirmation e-mail Monday morning, due to take delivery of my phone tomorrow; but they rang me up today to tell me that because of a "website glitch" they were unable to do that deal for me. Gutted :-( No nice shiny spanky new phone and games console for me!

    17 Comments

    Same here...oh well!

    Time to move on....

    Original Poster

    Did they offer you anything else? They're going to ring me back tomorrow to "see what they can do" for me!! :-S Am I likely to get anything like the deal posted on Sunday, or was it just a "website glitch"??? *sobs*!

    Banned

    do they have your money? as that annoys me more, when they take it then suddenly they cant deliver

    like the tags!

    Trogglescow;8011537

    Did they offer you anything else? They're going to ring me back tomorrow … Did they offer you anything else? They're going to ring me back tomorrow to "see what they can do" for me!! :-S Am I likely to get anything like the deal posted on Sunday, or was it just a "website glitch"??? *sobs*!



    I replied on the main thread with what they offered me. Didn't want to clog up the forums ;-)

    Original Poster

    birdyboyuk;8011567

    I replied on the main thread with what they offered me. Didn't want to … I replied on the main thread with what they offered me. Didn't want to clog up the forums ;-)



    Can't find the OP now :oops:

    Trogglescow;8011609

    Can't find the OP now :oops:



    ]Clicky! :thumbsup:

    Same to me. Can you please update tomorrow to see what they have got for you???

    Original Poster

    jl4jl;8011647

    Same to me. Can you please update tomorrow to see what they have got for … Same to me. Can you please update tomorrow to see what they have got for you???



    Will do, although don't hold out much hope...my negotiating skills are as rubbish as Dial-A-Phone's website!! :w00t:

    Original Poster

    Well, just as I'm trawling through the internet for alternative mobi deals, I happen to receive this message in my Dial-a-Phone account:

    "Due to an unforeseen processing problem, there has been a delay in despatching your order. Your delivery has been changed from 4 March 2010, to 5 March 2010. If you are not in when the courier calls they will leave a card explaining how to arrange a collection or delivery of your package. We apologise for this delay and any inconvenience caused. Thank you for your patience and understanding. Dial-a-Phone Customer Care."

    Does this mean they're now going to honour the deal I signed up for, I wonder??? :whistling:

    Watch this space peeps....

    no, I had the same e-mail. but they are still going to cancel the order.

    I had the phone call last night to say it was a mistake, this morning i got the delay email (11:34) and at 12:53 received the cancellation.

    Its all automated, so I very much doubt you will get anything!

    birdyboyuk;8014851

    I had the phone call last night to say it was a mistake, this morning i … I had the phone call last night to say it was a mistake, this morning i got the delay email (11:34) and at 12:53 received the cancellation.Its all automated, so I very much doubt you will get anything!



    So, did they offer you antthing???

    Original Poster

    They haven't bothered ringing me...I haven't recieved a cancellation e-mail off them yet, just another message reiterating that my delivery has been delayed until tomorrow, so not sure what's going to happen.... I'm out at work all day tomorrow though, so won't know until I get home tomorrow night what's going on...

    Original Poster

    This is ridiculous!! Got ANOTHER message - at 23:58 last night to say that my order had been delayed AGAIN! Wow, thanks for the notice guys!! New delivery date is supposed to be Monday 8th. I won't hold my breath!!! :-S

    This is ridiculous!! Got ANOTHER message - at 23:58 last night to say that my order had been delayed AGAIN! Wow, thanks for the notice guys!! New delivery date is supposed to be Monday 8th. I won't hold my breath!!! :-S

    Hi i have to ask did you receive your phone in the end or not?

    Original Poster

    jennifer22

    This is ridiculous!! Got ANOTHER message - at 23:58 last night to say … This is ridiculous!! Got ANOTHER message - at 23:58 last night to say that my order had been delayed AGAIN! Wow, thanks for the notice guys!! New delivery date is supposed to be Monday 8th. I won't hold my breath!!! :-SHi i have to ask did you receive your phone in the end or not?




    You're as bad as me, reviewing old deals! No, I never received the original deal in the end. Did get a new phone, but that was it; certainly wasn't worth all the hassle!
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