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    Dialaphone - coming to an end of 12 month contract (help)

    On the 5th of May I come to the end of a 12 month contract with t-mobile. I will be calling t mobile to cancel on 5th April, giving them 30 days notice.

    However, I can not submit my last claim for cashback for 30 days (after 5th May)

    My dilemma is I would have terminated the contract and fear Dialaphone not paying me my money. Their literature says: You will cease to be entitled to your redemptions if your airtime contract has been terminated at the date the redemption is applied unless a delay in applying the redemption is our fault.

    Do I therefore have to wait to cancel? What experience have people had?

    6 Comments

    Phone them up?

    Original Poster

    Wish it was that easy

    They have a poor telephoneline. Only respond to telephone sales.

    The person may tell you anything and there is no comeback.

    You can't email them

    OH okay, i'm sorry then

    Original Poster

    Anyone had experience? thanks

    Original Poster

    Bump..

    Set up an online username if you haven't already and use the online "contact us" section to submit a query. It's the ONLY way to contact them unless you're buying a new phone.
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