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    Dialaphone.com cancelled my order without reasonable explanation

    I ordered a Nokia 6300 mobile phone with a 25% discount code several days ago, but today i received their email and said they canceled my order. Are they always wasting the time of customers? So disappointing.


    Unfortunately due to the unexceptionally high demand of our latest offer on the Nokia 6300 we are unable to meet the stock requirements to fulfil all orders as expected.
    Therefore, we have had to regrettably cancel your order and arrange for any monies that have been debited, to be refunded on to your credit/debit card. Please allow 5 working days for this credit to show back on your card.
    Please accept our sincere apologies for this inconvenience.

    13 Comments

    Original Poster

    It is impossible for them to cancel all the orders of this phone? Why cancel mine?

    Do you have similar experience? Thanks.

    i orded a 5310 hope it dont get cancelled

    how much did u pay for the 6300 as i tried to order 1 and the prices went up think £60

    you need to see there terms and see if they can cancell order most likeley they can

    Original Poster

    it seems 47.41 with 5 quidco cashback. Why can they cancel the order?

    They cancelled mine too.
    I ordered 6300 as well, payg.
    Then after i ordered another on contract with free laptop. They cancelled that too.

    Original Poster

    Pay-As-You-Go Mobile Phone Terms & Conditions

    2. Supply of Products

    All orders are subject to acceptance and availability. If the products ordered are not available, you may be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.

    Where is the option???

    Wrong forum, should be in misc.

    They have every right to cancel, if they want to.

    Moving to "Misc". Feedback is for HUKD questions, problems and suggestions only. Thanks.

    Original Poster

    Benjimoron;2922678

    Wrong forum, should be in misc.They have every right to cancel, if they … Wrong forum, should be in misc.They have every right to cancel, if they want to.



    Sorry for the wrong place I have posted.

    I have no choice if they cancel my order.

    netwalker;2922715

    Sorry for the wrong place I have posted.I have no choice if they cancel … Sorry for the wrong place I have posted.I have no choice if they cancel my order.



    No worries about putting it in the wrong forum.

    You're right, you have no choice in the matter!

    Banned

    Benjimoron;2922874

    You're right, you have no choice in the matter!



    His argument that according to their terms and conditions, he should have.

    If the products ordered are not available, you may be notified by e-mail and you will have the option either to wait until the item is available from stock or to cancel your order.

    Benjimoron;2922678

    Wrong forum, should be in misc..


    How can you tell which forum a posting is in?

    guv;2922964

    His argument that according to their terms and conditions, he should … His argument that according to their terms and conditions, he should have.If the products ordered are not available, you may be notified by e-mail and you will have the option either to wait until the item is available from stock or to cancel your order.



    Ah yes, but as we know law overrides t&c's and the law allows them to cancel.

    doberman;2923139

    How can you tell which forum a posting is in?



    From where you found it, ie I clicked feedback at the top and this thread was in that forum.
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