did anyone order from zavvi ebay?

I ordered the kinect + xbox package on the 4th dec from the ebay zavvi shop, they have told me it despatched on the 6th with royal mail, no tracking number or anything.
I have emailed them which took them ages to reply, and they told me i have to wait until 20th before they will look at it again. Where are they posting from ?
Has anyone else ordered in good time for xmas and has been left dangling for there goods?
Will i get this for xmas if not will i be able to get it returned?

please help

thanks

26 Comments

hi,The post is way behind,iv had something sent out from ebay via royal mail 1st class on the 10th and stillnot recieved it, iv also had emails from online gaming sites sayiing there may b a delay in my order coz of the backlog wat with the recent bad weather,thing is im up north and we'r due 4 it again from tomorrow
they should av a tracking number for an item of that price but if uv payed via paypal u will b covered to get ur money back,u can put in a dispute after 10 days but it takes ages to get sorted
good luck i hope u get it intime

Original Poster

thanks, im down south and we have been snow clear for over a week or more now, im not sure where zavvi post there stuff on from via ebay ? so no idea where its coming from.

nothing i can do if it dont turn up as i have tied all my money with them now for this so guess i may have to take on board thet my kids wont get this in time.

"hey kids , sorry your pressy isnt here , santa got stuck up north in the snow" sounds ok doesnt it !

agreed slooooow post by Royal Mail with more snow on the way saturday, no one will get their stuff in time for xmas!

Yeah I bought a dvd & it was posted on the 5th Dec, Recieved on the 14th.

Zavvi's E-Bay outlet is very hit and miss, I bought the PSP Go for £119.99 recently. That has gone missing after being informed of despatch, contacted Customer Services to be informed it had been "mis-picked" so the order was cancelled and re-ordered. Then I receive a note saying that it had since gone up in price and I would have to pay an additional £15 to continue the order. I passed al lof the details to E-Bay and they agreed to "cancel the order" which was not really what I wanted, I just wanted my PSP Go for £119.99!
So Zavvi are on my "Do Not Use" list.

p.s. Eventually bought a brand new PSP Go for £92 from Trade-It on E-Bay

p.p.s I hope you get it sorted!
Edited by: "pugw$sh" 16th Dec 2010

It doesn't really matter that the roads are clear where you live, as I am sure that 99% of the country is clear.
The problem is that there is a backlog.

A letter that you post in a postbox on your street to your next door neighbour, may travel 50 miles and take 4 days to get there.

SuperEd

i bought a acer from ebay hasnt turned up from the 27th november....

Im still waiting on my order from amazon which was despatched on 5th dec

SuperEd

as said above by punkytoptop anymore heavy snow and there will be no presents under some peoples trees... well the ones father christmas doesnt bring
Edited by: "goonertillidie" 16th Dec 2010

Dont zavvi use a trackable courier service when they post consoles out? Surely they wont be covered if it gets lost or stolen by the posty if its sent out just normal 1st class?

Original Poster

pugw$sh

Zavvi's E-Bay outlet is very hit and miss, I bought the PSP Go for … Zavvi's E-Bay outlet is very hit and miss, I bought the PSP Go for £119.99 recently. That has gone missing after being informed of despatch, contacted Customer Services to be informed it had been "mis-picked" so the order was cancelled and re-ordered. Then I receive a note saying that it had since gone up in price and I would have to pay an additional £15 to continue the order. I passed al lof the details to E-Bay and they agreed to "cancel the order" which was not really what I wanted, I just wanted my PSP Go for £119.99!So Zavvi are on my "Do Not Use" list.p.s. Eventually bought a brand new PSP Go for £92 from Trade-It on E-Bayp.p.s I hope you get it sorted!



oh god i hope this doesnt happen to me as i had already orderd this when the currys deal came up and now i expect all deals to be gone, im defo not paying anymore than price i originally paid just because royal mail lost it thats for sure, and i reckon zavvi should honour the same price as in initial purchase.

fingers crossed, it will probably be boxing day before they respond to my email!

Original Poster

Taken from the ebay deliveries info seems odd they are telling me to wait 10 days when it clearly says 7?

What do I do if I have not received my order?
Should your order not arrive within the estimated time (please see 'Once my order has been dispatched when will I receive it?') please contact us so that we can class the item as 'Lost In Post' and investigate with the delivery company.

Please remember that we cannot investigate any missing orders until 7 working days have passed for UK deliveries and 15 working days for overseas deliveries.

We ask that you ensure you report any items not received within 40 days of dispatched as after this time we may not be able to replace or refund your item.

Original Poster

well i dont belive it, im all geared up to go to morrisons and save myself £20 and it turns up !

Phoned zavvi got someone with less than half a brain cell, cant answer no questions.

can anyone tell me if i have to pay the return postage to zavvi on this or will they give me free postage label?

Got a email today from zavvi they have a big back log.

This is the freepost for zavvi, don't know if it's the same as the ebay one.

Zavvi.com
FREEPOST GU210
Guernsey
GY1 5SS

Original Poster

philmitchell

This is the freepost for zavvi, don't know if it's the same as the ebay … This is the freepost for zavvi, don't know if it's the same as the ebay one.Zavvi.comFREEPOST GU210GuernseyGY1 5SS



thanks i have emailed them requesting returns address.
just to make sure
lol number on ebay 08442439088
rung says welcome to zavvi blah blah, then sorry cdiscount is now closed open hours ar mon-fri 9-6pm ??? and it hangs up ! terrific
Edited by: "katya1971" 16th Dec 2010

Original Poster

right sorted it out its getting collected by dpd for a refund on return.

im off to morrisons

i hope thy got them left wen u get there hun, good luck:)

Im also waiting for a DVD from Zavvi 'dispatched' 6th but still waiting!!

my xbox bundle turned up in around 5 days.good luck

coupedummy

my xbox bundle turned up in around 5 days.good luck



How was it delivered? royal mail 1st class or a trackable service?
Edited by: "demolisher" 16th Dec 2010

katya1971

right sorted it out its getting collected by dpd for a refund on … right sorted it out its getting collected by dpd for a refund on return.im off to morrisons



Did you manage to get one from Morrisons?

They are awful my friend ordered a ps3 3 weeks ago, they confirmed despatch but then just issued a refund after 3 weeks of unanswered emails.

Original Poster

diggergraves

Did you manage to get one from Morrisons?



yes i got one, they reserved it for me before they knew it was on promo, i asked for them to price check and call me back, when they rang back with the reduced price they said they dont reserve promo items but i asked nicely and they held it till end of day for me, zavvi one going back monday for refund saved £20, and they have reduced it to £209 on ebay now so not happy with them to be honest topped with their support which is nearly invisible via ebay i reckon i will have got off before i need to ask.

Guys, I thought i'd add a post to this, I ordered 10pm on a Tuesday evening and had delivery on Thursday! IF only this wasn't a birthday present for my younger brother, January 7th hurry up already!!

wtf zavvi ebay outlet is a con, no cs at all, i just called now time now = 4.57pm and the number given on ebay states 'the line is now closed our opening hours are from monday to friday 9-6pm wtf?
great if you have you order in working condition otherwise your screwed
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