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    Did you buy from Digital Camera Company when they had 15% off ?? And No Delivery

    I bought a Canon D-SLR & a Telephoto Lens to go with it & charged in full on the CC.... This was on the 21st April ... The camera got delivered in a few days ... but the lens was back ordered and they said they did not had in stock so it may take a few more days .... Since then the company went into possibly bad debt or whatever and got bought over by a division of Amazon i have been told but the website is still not retailing ... Not sure where to go from here as my order still shows as backordered ... The card had been charged in full but the lens has not been delievered ... no answer at their office numbers ... The website shows below message -

    """"Digital Camera Company is under new ownership and we will be improving our product range and prices. During this changeover period we will not be retailing products. Please drop us an email if you would like to be informed when our new site and offers go live.

    [email protected]"""

    What would you suggest??? Where do i go from here ....???

    I called up the CC company and they advised to wait until 20th May and if no delivery from them then they would request a cashback ... I think i am protected in that sense ...

    8 Comments

    Original Poster

    Anyone any suggestions for me ... ?

    Well I would send them an email at the contact details they have given and see how it goes from there.As you say,you are protected with your credit card anyway so if all else fails you will at least get your money back.

    Original Poster

    muckypup;2055724

    Well I would send them an email at the contact details they have given … Well I would send them an email at the contact details they have given and see how it goes from there.As you say,you are protected with your credit card anyway so if all else fails you will at least get your money back.



    Thanks muckypup... i have emailed them so many times till now but they just fail to respond ... I am keeping my fingers crossed that either the lens arrives or then i wil have to start a dispute with the CC company ... MBNA (CC company) have always been very good at their customer service...

    SanjayShetty;2055747

    Thanks muckypup... i have emailed them so many times till now but they … Thanks muckypup... i have emailed them so many times till now but they just fail to respond ... I am keeping my fingers crossed that either the lens arrives or then i wil have to start a dispute with the CC company ... MBNA (CC company) have always been very good at their customer service...


    I think you may have to sit it out until you can start your CC dispute.It will be by no means certain that the company will start up again,and even if they do it could be some time before that happens.

    It's a bummer!!

    Yea

    CC Company are jointly and severally responsible, so although you may have to go through a few hoops, you should get somewhere.

    Check out Which? Legal help service - it's about a tenner for 3 months - or the CAB

    Original Poster

    muckypup;2055871

    I think you may have to sit it out until you can start your CC dispute.It … I think you may have to sit it out until you can start your CC dispute.It will be by no means certain that the company will start up again,and even if they do it could be some time before that happens.It's a bummer!!



    It is .. I am hoping it just goes well ... its just a hassle going through with the disputed transactions ..

    Original Poster

    Some_Bloke;2055937

    YeaCC Company are jointly and severally responsible, so although you may … YeaCC Company are jointly and severally responsible, so although you may have to go through a few hoops, you should get somewhere.Check out Which? Legal help service - it's about a tenner for 3 months - or the CAB



    Thanks mate ... appreciate your help ...

    Im in the same boat too - not sure what to do - will the Credit card pay back on the items not sent?
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