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    Didn't receive DVD from Play.com neither the refund...

    Hi,

    The DVD I bought from Play.com never arrived so I claimed it at the members area and several days after, Play.com said that they would do a refund which would take 2 to 5 days.

    Unfortunately more than 5 days have passed and I didn't receive the refund ...

    Sice I already claimed for the refund, there is no way to claim again in the members area. So I replied to the email which regarding the refund ([email protected]play.com) and I received the following email:

    ****THIS MAILBOX IS UNATTENDED*****

    Please contact Play.com by visiting play.com/hel…esk

    ****PLEASE DO NOT REPLY TO THIS EMAIL****


    I then search a bit in Google, and found the following email: [email protected]play.com.

    I wrote an email to this email address on Monday morning and they gave me a ticket.

    I hope I will receive an answer, but since so many days have passed I don't think so...

    Does any one know any email to contact play.com ? How can I contact Play.com besides telephone ?

    This company sucks: Neither do I receive the DVD, neither do I receive the refund and there is no way to contact the customer care...

    6 Comments

    Banned

    just ring them, I have used them for years and have always had issues sorted out. You should have just rung them in the 1st place, they would have instantly refunded

    0845 800 1020

    Ring them! I did when I had a problem and it was sorted very quickly

    me too. no problems dealing with them when i rung them. They arranged the refund right away

    They seem to prefer to deal with stuff over the phone and I have found them very helpful in the past.

    if all else fails pm me and i will tell you how to get your money back
    but i will not post it on here

    adykitch;1951324

    if all else fails pm me and i will tell you how to get your money back … if all else fails pm me and i will tell you how to get your money back but i will not post it on here



    Dodgy......... does it involve kneecaps and baseball bats?
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