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    Disappearing Tesco clubcard points

    I have just checked my account for my clubcard points and most of them have disappeared. The same thing happened to my mum, she was left with hardly any points they told her they had been sent to and address in Australia ? she never got them back and now mine have gone.
    Has anyone else been a victim of points mugging.

    15 Comments

    Are you sure they haven't just been converted to vouchers to come with the August statement?

    Its easily done :thumbsup:

    On my till receipt last week it says total points are 2109, i have just checked my online account and it says I have 550 points! AND these will be sent as vouchers in my August Statement! WTF is going on!
    Cant ring as the helpline is closed on Sundays...........................Grrrrrrrrrrrrrrrrrrrr!

    Banned

    Calm down people, they have simply converted your points to vouchers, you will recieve them soon in the post.

    If you check your registered email address, they should have sent you a confirmation email to say that your vouchers are on the way. :thumbsup:

    Foosball Chum;2763647

    Calm down people, they have simply converted your points to vouchers, you … Calm down people, they have simply converted your points to vouchers, you will recieve them soon in the post.If you check your registered email address, they should have sent you a confirmation email to say that your vouchers are on the way. :thumbsup:



    but why would it say on the account that they will send me £5.50 in vouchers with my August statement?

    Banned

    bitseylango;2763652

    but why would it say on the account that they will send me £5.50 in … but why would it say on the account that they will send me £5.50 in vouchers with my August statement?



    They have some weird scaling where they dont convert all your points to vouchers. Also those 550 points could have been in the system at the cut off point (August 1st) and not quite reached your account by that time.

    Trust me, they are on the way. :thumbsup:

    Foosball Chum;2763647

    Calm down people, they have simply converted your points to vouchers, you … Calm down people, they have simply converted your points to vouchers, you will recieve them soon in the post.If you check your registered email address, they should have sent you a confirmation email to say that your vouchers are on the way. :thumbsup:



    we have never received emails confirming this, they just drop thro the door

    Same thing here last receipe showed 1326 points but online I have 258 which will be converted to £2.50 in vouchers in your August statement.

    i've never received emails either, although i got my vouchers the other day

    Banned

    bitseylango;2763685

    we have never received emails confirming this, they just drop thro the … we have never received emails confirming this, they just drop thro the door



    I got my email 2 days ago, it landed in my spam folder, so you might want to check there :thumbsup:

    Banned

    kidcat;2763695

    Same thing here last receipe showed 1326 points but online I have 258 … Same thing here last receipe showed 1326 points but online I have 258 which will be converted to £2.50 in vouchers in your August statement.



    Yeah those £2.58 will remain on your account until the November statement, I think its just a glitch the website people haven't changed the date yet. You will get about £12.00 of vouchers in the post.

    Trust me people dont worry, they are coming :thumbsup:

    Banned

    cheerleader;2763696

    i've never received emails either, although i got my vouchers the other … i've never received emails either, although i got my vouchers the other day



    I get about £40.00 worth every quarter, maybe its email sent to those high users only. Dont know, but I definitely got one, I wish I'd saved it now :-(

    Foosball Chum;2763722

    Yeah those £2.58 will remain on your account until the November … Yeah those £2.58 will remain on your account until the November statement, I think its just a glitch the website people haven't changed the date yet. You will get about £12.00 of vouchers in the post.Trust me people dont worry, they are coming :thumbsup:



    I am not worried, that was my thought last night, I was more worried that I hadnt received my Aug statement yet, its the post, our service is appalling. Items can be misiing for months!:)

    Foosball Chum;2763661

    They have some weird scaling where they dont convert all your points to … They have some weird scaling where they dont convert all your points to vouchers. Also those 550 points could have been in the system at the cut off point (August 1st) and not quite reached your account by that time.Trust me, they are on the way. :thumbsup:



    ITS not weird its because there are millions of members and generally i think the ppl with most points get them first like i had mine monday and had £54.50 and my in laws are away and my mother in laws came tuesday as isorted their mail then. However my father in law and brother in laws werent there yet but they dont spend as much.

    Have always found this to be the case my mother in law spends a fortune in tesco and usually gets her b4 the rest of us but with having bonus coupons for loadsa baby stuff we usually earn 700 points a shop, just for buying w/e nappies, wipes etc the couposn say

    Uusally as a guide you points are taken from about 4 weeks b4 you get the vouchers. The vouchers are valid for 6 weeks(product specific ones). So as vouchers come out every 13 weeks, 3weeks after your product specific coupons have expired will be roughly cut off for your next statement

    DIVA1977;2763776

    ITS not weird its because there are millions of members and generally i … ITS not weird its because there are millions of members and generally i think the ppl with most points get them first like i had mine monday and had £54.50 and my in laws are away and my mother in laws came tuesday as isorted their mail then. However my father in law and brother in laws werent there yet but they dont spend as much.Have always found this to be the case my mother in law spends a fortune in tesco and usually gets her b4 the rest of us but with having bonus coupons for loadsa baby stuff we usually earn 700 points a shop, just for buying w/e nappies, wipes etc the couposn sayUusally as a guide you points are taken from about 4 weeks b4 you get the vouchers. The vouchers are valid for 6 weeks(product specific ones). So as vouchers come out every 13 weeks, 3weeks after your product specific coupons have expired will be roughly cut off for your next statement


    wow!! how much do you spend in tesco's? i thought i do well getting about £20 each statement :whistling:
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